FirstGroup Employee Reviews

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days work
Telesales (Current Employee) –  Runcorn, Cheshire27 November 2017
to be genuine the work life at first group is really poor and misguiding as they say certain jobs are available and when you have experience they do not even give you a shot at the job.
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Former employee
Driver (Former Employee) –  Glasgow,23 November 2017
Worked for this company for twenty years but you are just a number to them and they show no loyalty to their long term employees they are also very strict with the rules and regulations also some of the depot managers who were drivers at some point in their career have let the job go to their heads
Pros
Free uniform and bus travel and cpc in house training
Cons
Strict management
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Basildon bus company are useless
Untrained idiot (Former Employee) –  Basildon, Essex22 November 2017
Basildon bus company are a complete joke. Managers send you out to learn 20 routes in 5 days, drivers mostly on the sick due to driving at dangerous speeds to stay on time. No morale, managers don't even say hello to the new starters just give you a training manuel and tell u to read it. Most of staff are back stabbing each other. Go to anywhere but basildon bus station if you like breaking the speed limit to stay on time.
Pros
Free travel on speeding buses
Cons
No social life.no support
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Seriedad en las fechas de pago
Azafata de Congresos (Former Employee) –  Madrid, Madrid16 November 2017
Buen ambiente de trabajo entre compañeros, buen horario y salario.
Pros
Alta remuneración
Cons
Poca estabilidad
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good company to work for
Driver (Current Employee) –  Glasgow, Glasgow6 November 2017
Been working for first for 10yrs now has it ups and downs like any job but this is good job very enjoyable work colleagues are a good bunch the management are good and very helpfull
Pros
free travel for you and your family
Cons
hours can be long
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fun workplace
Professional Bus Driver (Former Employee) –  Ipswich, Suffolk26 October 2017
fun workplace
9-8
learn alot about bus work.
hardest part of the job is keeping to the time frame.
the work culture is the enjoyable...............
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Stressful
Bus driver (Former Employee) –  Doncaster6 October 2017
Good job security very good pay 💰 all the drivers apart from a few where good to work with
You had allot of responsibilities for passenger safety
But all in all a good place to work
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better than expected
Driver (Current Employee) –  Bridgend, Bridgend21 August 2017
Always rushing as the planned routes don't allow enough time to board all the passengers. Rest days are different every week, that's fine but when you try and plan something for your day off in two or three weeks the rota changes and plans go up in smoke. Also new employees get paid £1-2 less than everyone else for doing the same job and also have more unpaid breaks meaning longer shifts for less money. There is the odd driver who will tell you all passengers are horrible and abusive but to be fair they probably lack sufficient social skills as in personal experience if respect is shown it is also received. Controllers are mostly helpful but be prepared as no question will receive a straight answer. Oh and dont give out your phone number or you'll never get a lay in again.
Pros
free travel, discounted rail tickets, good colleagues
Cons
long hours, unsociable shift patterns, pay gap
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Not good
Bus Driver (Former Employee) –  Southampton15 August 2017
I left first group due to new contract of employment, the new contract didn't suit my home life and working conditions, management can go over the top with employee's when dealing with customer complaints, for example (the customer is always right). And your made to feel guilty before proving innocent.
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People Don't Stay Long
Office Clerk (Former Employee) –  West Yorkshire7 August 2017
Long hours of work
Poor management and lack of gratitude from hierarchy
No set rules
Old Depot's
Staff don't tend to stick around long
Old Fashioned Attitudes
Pros
Bus Pass
Cons
Old Fashioned Attitudes
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Good workplace
Executive Assistant (Former Employee) –  Aberdeen, Aberdeen City29 July 2017
Varied duties. Assisting in the running of the CEO and Chairman's office. Customer Complaints, diary management, booking hotels, email management.

Incoming mail, logging and managing all invitations to CEO and Chairman.

Completing expenses. Raising Purchase Orders.
raising cheques.

Hardest part of the job, very busy office.

Enjoyable, over all.
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easy going place to work at
Driver/Trainer Neptune NJ Branch of First Student (Former Employee) –  Cincinnati, OH17 July 2017
Driving and training for the First culture was very encouraging and easy to understand. The requirements for employment were strict yet necessary. The ability to help maintain a safe culture was a highlight of employment
Pros
good hours
Cons
Exposure to common cold
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A challenging cultureand industry but great people
Management Assistant (Current Employee) –  Manchester, Greater Manchester13 July 2017
In administrational roles; every day is different. Colleagues at Management level are most supportive. The Rail Industry is old fashioned and struggles to adapt to change but TPE are learning joining the industry leaders such as Virgin East Coast.
Pros
Salary
Cons
Progression
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Fast and fun work environment.
Importation Analyst (Former Employee) –  Santa Catarina11 July 2017
A great company to work for, very organised and offers a great career plan.

I was responsible to receive the importation documents, analyse them, type into the system and talk with the customers in case of any issue with the process.

Only left the company because I had plans to come to Ireland.
Pros
Business hours jobs.
Cons
Did not offer benefits.
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great workmates,hard work.
Bus Driver (Former Employee) –  Doncaster4 July 2017
this firm only cares about profit,safety, cleanliness and customer satisfaction is low on their list of priorities.The pay is good but the hours are long and the times to do routes are always being reduced,resulting in late or missing buses.The drivers are a great bunch but moral is always low due to the pressure put on them.
Pros
Uniform, wages, good workmates
Cons
stressful days driving, under pressure to deliver a service.
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Not worth the trouble from management
BUS DRIVER (Former Employee) –  Bath, Somerset27 June 2017
If you like a job where you're being bullied by management this is the job for you as when you first start they tell you that the job is really easy but after about two weeks you are treated like a number not a person
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Very busy and alot of pressure
Regional Manager (Former Employee) –  Gauteng9 May 2017
Overall a good company but lots of issues and problems still to be solved. Problems do not get resolved just dismissed. Technical problems between company and service providers. Lack of communication.
Pros
Company Cell phone and Car
Cons
12 to 15 hour workdays
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I enjoyed my 10 years working within FirstGroup and the best thing about it was the challenges and freedom.
Purchasing Manager (Current Employee) –  Falkirk, Falkirk8 May 2017
Good Company with plenty of opportunities, given that there a lot of people who have worked there for long periods of time.

Senior management team will hire & fire at an alarming rate - therefore some people will not like the uncertainties of this.
Pros
Plenty of opportunities
Cons
long hours and not really appreciated with the current Management regime.
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Absolutely horrible !!!!!
Driver (Current Employee) –  Sheffield, South Yorkshire28 April 2017
Don't do it ! Worst run organisation ever, terrible old fleet that constantly break down, expected to drive with faulty bus,always late due to impossible run times and shouted and swore at by passengers for being late, don't believe what they tell you at interview because it's not a true reflection, the only happy drivers are the older ones on day shifts and they don't smile !!!! Look elsewhere for work is my honest advice
Pros
Weekly pay
Cons
Terrible managers and buses
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VERY VERY good company
Bus Driver (Former Employee) –  Hayes, UK25 April 2017
all members of staff are friendly helpful trustworthy who are willing to go the extra mile to help when needed. buses are brand new clean tidy well maintained. one of the best companies to work for in London.
Pros
free travel on buses and trains in and around london for staff and family members
Cons
can get alot of abuse from members of public
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Overall rating

3.0
Based on 97 reviews
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Ratings by category

Work/Life Balance
2.8
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3.1
Job Security/Advancement
2.8
Management
2.6
Culture
3.0