Bilingual case manager - Disability advisor, Markham ON - 16 April 2015
I had the opportunity to be part of the team at First Health Care for a duration of 2 months due to decreased in call volume. It was a good experience taking into consideration that the job is telephonic. I did grew in terms of professionalism, active listening and company development. A typical day at work is relax. The management wants to make sure that their staff are comfortable and at ease doing the work. My co-workers were very welcoming and ready to help; I felt like being part of a family working with them. I will not say that the work is easy however, it is not difficult. The workload is manageable, you need to be a good listener and practice active listening that makes the experience even better speaking with elderlies. You also need to be caring in order to understand client's need, a positive attitude and patient to provide them with good resources. Overall, I did have a good short time working with First Health Care because of their positivity with opportunity to grow professionally.