Pros: my partner worked 4 shifts on 4 shifts off. i was accommodated with working my hours on his days off, saving on trying to get childcare.
Cons: none that jump right at me, complaints at times were stressful, but you adjust to this through experience.
The job/work life balance of the position was the biggest factor in taking the position.
I only left the company due to a redundancy offered.
A typical day consisted of checking the incoming emails from our clients customers. We provided administration, call handling and complaints for several Barclay Card accounts.
All incoming emails were answered – more... with either the appropriate response or an email advising the customer to call the contact centre for further help. Each email sent and account accessed was updated correctly and within the terms of Data Protection and company /client policies.
Next was to work work the different backlogs of account updates, each team member took ownership of for example the Direct Debit queue and worked through it updating, deleting or refunding errors.
I enjoyed the challenge of reaching the end of whichever queue I was working and moving onto another, I enjoyed starting my shift and seeing green against each queue rather than red, which meant we were way behind, either due to staffing levels or more incoming communications from customers due to changes in their credit card contracts.
I worked well with my team mates and had 3 different team managers all of whom I learned something different, each day. – less