Exciting, fast pace industry with great focus on personnel development
CUSTOMER SERVICE ADVISOR - EMS GROUP HEAD OFFICE (Former Employee) – Edmonton, AB – 16 May 2013
A typical day at work would start with a Safety Meeting with my co workers, check emails, start daily work, review any issues with customers, co workers and or supervisor, lunch with the girls in the lunch room, complete daily routine, review weekly progress, prioritize next day work. Assist co workers if necessary.
Hardest part of the job was getting a quick response from management on current issues without holding up the daily routine.
Consist recognition for work well done, plenty of incentive to perform well daily, enjoyed working with my co workers, we had alot of fun.
Personnel development, consist team building with co workers, good safety practises, profit sharing, Hsa, great benefits, 6 weeks vacation
Slow response on issues from management due to lengthly processes
overall a good place to work, large companies seem to all work the samw
H.D.Mechanic (Former Employee) – Edmonton, AB – 14 December 2017
go out to customer, to diagnose machine order parts, give an estimate to customer..once parts have been received you return to customer site, and quite often you find many more things that are wrong with the machine, (which is not always visible until you pull machine apart) ..you discuss situation with customer... very difficult to document every day scenario at Finning, due to the type of job.
there was always work available and you had the option to work ot or not
long hrs, as you never knew what you would be dealing with until you reached customer site.
Complicated, poor communications, customer support convelusion
Heavy Equipment Technician (Current Employee) – Fort McMurray, AB – 10 December 2017
Technological nightmare Dealership internal complications constantly Spends millions on streamlining simple job processes to save dollars Upper management compromises customer relationships by relying on "brand" rather than high acceptance and co-operation of customers Upper management only concentrate on bottom line results English is a second language for most managers Training and advancement is "carrot dangle" tack tics to create staffing solutions and follow up or advancement does not exist Union hourly technical staff are treated with "slave" like dictation Technicians are part of a "revolving door" atmosphere
Some tooling for technicians is supplied
Lack of proper training relevance creates nightmares