Pros: contract work
Cons: contract work
Working without supervision using an online ticketing system to resolve laptop, pc’s, server, monitor, point of sale equipment, to such organizations as TJ Maxx, Trader Joes, Macy’s, AMC Theatres, Genesco’s, Starbucks, Payless Shoe stores, etc. I have provided service for banks such as First Union during its merge with Wachovia. I have worked with Firedog doing extensive laptop repair on such names as Dell, HP, Toshiba, Compaq, Gateway, and Sony. I have been on both ends of the spectrum in that I serviced new equipment as well as warranty and non-warranty equipment. I have performed server migration and retrieval as well as individual unit installation. I have realigned servers and individual registers with sales, and tax information via the network for point of sales equipment. I was accountable for remote connection and connectivity for data integrity. I Worked closely with the helpdesk and using documentation provided by the client to assure client satisfaction. Cleaning up of work area. I documented and labeled for direction of old equipment after repackaging. I also did Quality assurance for IBM computers and laptops.
I was part of a national rollout servicing over 900 users for Dell computers. Using migration tools to transfer user data and verify. Responsible to setup new equipment and document serial numbers and service tags for old and new equipment and enter the information in Dell’s system. Hard drive removal and sanitation documentation completion. I had Low-level government security clearance and Dell certification. I gave great customer care during work at the Veteran’s Administration Hospital to respect our veteran’s and their patient confidentiality. I have supported over 400 users in a desktop support capacity