Fidelity Investments Employer Reviews

A typical day would be taking calls for the pension and 401k customers and assist in various tasks.
I have learned a tremondus amount of knowledge in the jobs I do.
For the most part, the management team is awesome, and my co-workers are a team, as we work to help each other. The hardest part of my job is having to take death notifications, and the – more... most enjoyable part is when I can help the customer so they don't have to call back. – less

Nice people, good benefits routine can get boring at times.

Worked as a Product Manager for the Active Trader Pro team. My typical day consisted of working with product designers and web developers to create the next generation of Fidelity's ATP online trading product. In addition, I gathered and categorized customer feedback on the current product to learn what clients liked or disliked about the ATP product. – more... I was responsible for change recommendations based on my experience as a Trader. Management was great and supportive along with a great team who always was willing to help you learn. The most challenging part of my job was the technical methodologies used in building the new product. My background is in Sales but I enjoyed learning new skills at Fidelity. – less

Lots of Training conducted so it gives more opportunity for employees to grow in their Career.
Every quarterly there will be team outing.
Really fun at work.

n/a four is an overall rating, four rating for compensation, I had 4 managers within three years

I am a former "Big Green" employee, and it was living Hell. Accent phone, clocking in and out to use the bathroom, get a drink of water, micromanged to death, shift bids, being assigned to weird off-hours shifts, "coaching moments", "food days", "jeans days", etc. Awful, just awful. I would't wish it upon my worst enemy.

A terrific place to work. Focused on managing teams that was responsible for service delivery to large employers.

A great company to work for with excellent peers and management.

Fidelity was an interesting place to work I learned a lot about finances and the different areas of funding. I enjoyed running the mail machines however the work was laborous, a lot of time spent on your feet.

In the Merrimack call center from 2000-2002, I took inbound calls from customers and prospects who requested mutual fund materials and account servicing assistance. Fulfilled customer’s explicit needs and frequently made up-sell and cross-sell recommendations. Responsible for retirement account asset retention within Fidelity Investments’ 401(k) division. – more... Worked with 401(k) investors to create and implement asset allocation strategies. In the San Diego branch, I collaborated with prospects and existing clients in order to deepen and expand retail and institutional investor relationships. Developed investment plans with investors after reviewing and discussing their portfolios. Conducted meetings and made recommendations to help investors achieve results based on their specific goals. – less

Good foundations and training for new hires
Good training and project manangement development
Great company culture.

Very employee oriented. Benefits are great. Now, I am looking to progress and grow.

Job can be stressful and mundane. Great benefits and perks. Great training opportunities. Above average than the regular call center work, but still customer service when it boils down to it. Long hours sitting down. Decent pay for the job, could be better.

Fidelity Investments was a good company to work for overall. But, management was terrible. I felt that they really didnt care about us. They just wanted to make sure that the job was done. We had meetings every other week on job security. So, you didnt know the one day you went to work was it going to be our last day there.

Receiving inbound calls to address a variety of topics, enrollment, investment guidance, consolidation of assets.

All the employers/peers are very co operative and helpful
Co workers are very knowledgeable
I enjoyed working every bit of it

Fun work environment
Worked well with team members
Stats were often difficult to adhere to due to lengthy resolutions call
Worked hard to resolve issues in a timely manner

Great career, training and tools to do your job. Micro management and work life balance could use some improvement

I interned at Fidelity twice in their Human Interface Design department. I ran two of my own research studies there with the help of the wonderful team there.

A fast paced financial rear office setting, complete with a diverse group of productive coworkers that worked cohesively as one team; sharing market and product knowledge within the business unit on a daily basis, working tirelessly to meet our goals.