Pros: they have starbucks??
Cons: management practices
If you get hired on for Defined Benefits over Defined Contributions you are immediately placed in a position that leaves little room for advancement. There is no road map for your career and little mgmt support in this area. My Manager said it was up to me to get out there and network, well that is hard to do when you are on the phone receiving call after call. The expectations are high and the pay is low. They say your pay is based on benefits more so then your hourly wage.
They would launch events and tell you to use your resources. On the day of the event you would look for the resources and they would not be there leaving you to scramble to figure things out with your peers. If your manager was around, which on the first day they typically are not, I guess their off hiding, don't bother asking them a question because they would have no answers. Then the calls come in one after another and the management team is trying to figure things out on the fly. Very poor planning. I was amazed by this, you would think a big financial company that has these events would be prepared, think again! Way too much grey to figure out on your own.
I was terminated for hanging on to phone calls to try to educate myself. I received zero progressive discipline or writes up and when I told my boss I would escalate on him on an issue I was essentially backed doored for hanging on a call. This seems to be a common practice for the mgmt with out them following their own discipline process. Shady practice. If they stuck with firing everyone that hung on a call there would be no employees in the building everyone would be fired. So as far as the companies values and integrity is concerned it is laughable. I would never recommend anyone work there or invest a penny with them.