Customer Service Representative (Former Employee), Toronto, ON – June 24, 2014
I was employed by Fidelity on a contract the work environment was amazing. My co-workers was fun and enjoyable to work with every day. I had no complains and wishes I could have continued working there but my department was out sourced to the United States.
Team Manager (Former Employee), Toronto, ON – April 24, 2014
Pros: the people i worked with
Cons: much overtime required
Working at Fidelity was very memorable. I learned a great deal about employer sponsored plans such as pensions and investment accounts, as well as the benefits of communication, teamwork, and leadership.
The hardest part of the job was the fact that I was switched around a lot due to my lower seniority. I supervised the evening shift for a while, then – more... I was moved to the day shift to manage five consecutive new hire teams. However, this was beneficial for me because I was able to experience much more within a shorter period of time because of the constant rotation of personnel.
The management and staff at Fidelity were outstanding. Fidelity did a great job of hiring smart up and coming employees from the work force. We had over 700 employees on site; many of which were around my age group. It was a tremendous experience learning and growing with them. – less
Health & Insurance and Authentication Specialist (Former Employee), Toronto, ON – January 29, 2014
Pros: working down town
Cons: working beside the eaton center
A typical day at work was helping customers with their 401k investments. I learned what a 401K was. I like our management team. I made new life long friends from the co-workers I met there. My co-workers were helpful, amazing. The hardest part of the job was in the beginning when I was new. The most enjoyable part of the job was feel the confidence – more... of knowing, and understanding the products of which I spoke about. – less
CSS Associate Health and Welfare (Former Employee), Toronto, ON – January 14, 2014
United States Healthcare, Greenshield Canada, International plans. The focus of my position was to educate our customers on their healthcare options that where offered by their employer and remind them that they have partnered with a leading company. Our job was to deliver trust and confidence each and every time we had contact with the customer, client – more... and their affiliates. As the Data Recorder Keeper of all active (employed), inactive (retired) and ex-patriot (active employee working outside U.S.A) participant's information. We interacted actively to resolve data issues and interruptions in coverage with all vendors (Health and Life Insurance, Dependent Tuition Grants, Employee Extended Discount) – less
Analyst Programmer (Current Employee), Gurgaon – June 16, 2013
Currently I am associated with Fidelity Investments Ltd (FIL), one of the major asset management organizations as an Analyst Programmer. I am a part of the SunGard Links (SGL) (development project) that is built on the AS400 platform and forms the backend of trade processing and plays an important role in reconciling data between applications.
Health & Insurance Customer Service Associate (Former Employee), toronto, ontario – June 12, 2013
Pros: free lunches, cafe, location, paid benefits and great salary
Had a great time workin here. i made a lot of great ppl and many friends. they truly take care of their employees. Every summer we would have BBQ with live bands and charity events for charities all across the GTA.. The location was great right beside Eaton Centre and right off the subway line. They offered great benefits and a competitve salary
Bilingual Senior Advisor Service Centre Rep (Current Employee), Toronto, ON – August 28, 2012
Pros: great salary, excellent teams
Cons: too far to travel to from markham to bay street downtown toronto
Excellent company, good teams and excellent support. Always aiming for the best quality in client services. Personnel is flexible and few people leave the company which shows excellent security of employment.
Pension Specialist/ Coach for New Hires (Former Employee), Toronto, ON – July 9, 2012
Pros: advancement and co-workers
Call center environment with Training sector allowed you to meet many people from all walks of life. Learnt a lot about American products and services. Management changed a lot but for the most part was great and inspirational. Co-workers were so incredible and still are good close friends. The most difficult part of the job was dealing with ignorant – more... mindsets. The most enjoyable part of my job was being able to move up from call center to Human Resources and be able to train new hires on best practices. – less
Gret working environment allowing potential personal growth.
full time employee (Former Employee), Merrimack, NH – July 22, 2014
Pros: learning new technology
Cons: not enough hours in a day.
Average workday began at Fidelity was very busy and usually included daily status updates on active projects. Usually the team members were very close and extremely helpful when resolving issues. The hardest part of the job was having to report back to senior management that a project may not be completed per target date.