Great relationship with management, with new experiences each day.
Quality Assurance clerk (Current Employee) – Mississauga, ON – December 6, 2012
Start in the early morning hours to capture and correct any addresses, that customers have requested via customer service mail. Examples may include a re-route, hold for customer pickup, or a future delivery request, etc.
After all necessary mail has been opened and responded to, its time to get ready for the present days issues that the drivers may have with their packages before dispatch.
Onces dispatch leaves, I now have to investigate as to why certain packages were left behind, examples are: insufficient delivery info, such as no suite/unit number, no customer name or contact number, or name of business.
I've learnt how to use variables to find and correct a package when the FedEx Ground tracking ID is missing. A good example is when we know what the shipper number is, and the destination zip code I can then find out the complete tracking ID.
My relationship with management is very good, I am challenged to be the best I can be at my position and I am able to provide daily feedback.
Co-workers are very helpful, and friendly and are always willing to listen to new ieas.
The hardest part of the job, is fixing as many packages as you can before dispatch. Sometime there may be issues with many different packages, drivers are not willing to wait for you to fix them all.
The most enjoyable part of the job is the satisfaction from the customers when they truely believe that I have done everything possible to get their package to them in a timely manner.
challenges and customer satisfaction
could be in a better work environment setting