Inside Sales Consultant
FedEx Office - Toronto, ON

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POSITION SUMMARY

This position will be will be responsible for providing customer service support and customer care for centre. The Inside Sales Consultant is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The role encompasses extensive interaction with customers, over the phone, in-centre, gathering order data, bidding, order processing and order management. The consultant works with minimal instruction and supervision and interacts on a daily basis with customers, centre managers, team members and vendors accomplishing established business objectives.

MINIMUM QUALIFICATIONS AND REQUIREMENTS
High School Diploma or equivalent, plus one to three years of specialized experience required
Presents personal professional image
Demonstrated effective written and verbal communication skills
Proven strong organization and planning skills
Proven skills and aptitude to excel in a customer-focused and results -driven environment
Demonstrated business math skills
Demonstrated basic computer skills

GENERAL DUTIES AND RESPONSIBILITIES
This is a representative list of the general duties the Centre Consultant may be asked to perform and is not intended to be all-inclusive

Customer Service/Retention Activities (Related to Customer Call Backs)
Maintains and regularly updates customer data base
Post sales activities and phone call follow-ups from OTP call back report
Identifies new customers using resources available
Customer retention / recovery activities
Outreach selling to the local market

Local Center Activities and Product Promotion
Job bidding and bid follow-up (in conjunction with bid centers where appropriate) for the cluster
Maintains bidding database
Takes complex job orders
Provide consultative selling to customers surround our Core products, Business Printing Services, Direct Mail, and Signs and Graphics
Concentrates on Shipping Activations

Center Marketing
Implements Local Marketing Programs for cluster/center, when appropriate
Implement Guerilla marketing techniques for national programs, when appropriate
Customer mailings and follow-up
Customer follow-up for national product initiatives
Ensure centres within clusters execute on merchandising standards

MINIMUM ATTRIBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION
Physical stamina sufficient to stand during entire shift, excluding rest breaks
Physical stamina sufficient to move and lift 55 pound boxes
Ability, on a consistent basis, to communicate effectively with team members and customers
Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or
speaking with others
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient
manner

TIME ALLOCATION:
Pre-sale Consultation and Blitzing 55%
Post-Sale Customer Service 25%
Bidding/Bid Follow-up 20%

SCOPE OF SUPERVISION/AUTHORITY
Performs duties with only minimal supervision by the Centre Manager

We thank all applicants for their resume submission.


Indeed - 19 months ago - save job - block
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About this company
FedEx Office Canada office and print services are available at any of our locations. Visit the nearest FedEx Office Canada location or use...