COMPANY: FedEx Office

POSITION: Customer Consultant/Production Operator

STATUS: Full-Time; Must be available for various shifts, overnight preferred

POSITION SUMMARY

This is an entry level position, predominantly working in the retail zones of the Centre. Under general supervision, this team member is required to perform many functions, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members.

MINIMUM QUALIFICATIONS AND REQUIREMENTS
 High school level of reading, writing and mathematical ability
 Good verbal and written communication skills

GENERAL DUTIES AND RESPONSIBILITIES

This is a representative list of the general duties the Customer Consultant may be asked to perform and is not intended to be all-inclusive

 Provides customer service, including understanding customer needs, and being able to satisfy those needs with or without assistance from other team members
 Takes customer orders, giving pricing information and performs consultative selling to customers
 May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)
 Operates photocopy, binding and other auxiliary equipment
 Operates the Point of Sale terminal (POS), handles money and makes change.
 Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
 Follows instructions of supervisors and assists other team members in performing Centre functions
 Perform all other duties as needed or requested

MINIMUM ATTRIBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION
 Physical stamina sufficient to stand during entire shift, excluding rest breaks
 Physical stamina sufficient to move and lift 55 pound boxes
 Ability, on a consistent basis, to communicate effectively with team members and customers
 Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
 Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
 Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
 Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner

SCOPE OF SUPERVISION/AUTHORITY

 Must follow instructions of supervisors. Authority is limited as directed by supervisors.

We thank all candidates for their resume submission.