Assistant Manager
FedEx Office - Toronto, ON

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ASSISTANT CENTRE MANAGER
TORONTO, ON

POSITION SUMMARY

The Assistant Centre Manager is required to lead a major centre business unit, which includes decision making in area involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, team member performance appraisals, compliance with company policies, and assisting the Centre Manager with any and all areas of centre business. The team member is also required to perform all functions normally performed by the Centre Production Operator, Centre Specialist, Centre Customer Service Associate and Centre Customer Service Coordinator

MINIMUM QUALIFICATIONS AND REQUIREMENTS

  • High School diploma or equivalent education
  • 1+ year of related experience, prior supervisory experience preferred
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
  • Good verbal and written communication skills

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Leads major centre business unit which involves managing customers, team members, operational issues in the consultation zone of the centre, monitoring and facilitating all production and retail processes including the tracking, pick-up and delivery and quality check processes. Manages centre in the absence of the Centre Manager
  • Interviews job applicants, complies with all company hiring policies and assists Centre Manager with the hiring of team members
  • Plans, organizes and directs the activities of four to fifteen assigned team members
  • Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives and assist the Centre Manager with conducting regular performance appraisals Assists team members in goal setting and skill development
  • Provides feedback on disciplinary actions and administers Positive Discipline after review by Manager
  • Provides work leadership on assigned shifts
  • Provides performance related feedback on team members to the Centre Manager
  • Provides training and coaching to team members on assigned shifts
  • Sets priorities of customer projects
  • Performs manager functions and daily close-out procedures on POS
  • Assists Centre Manager in review and transmission of payroll
  • Ensures that work produced by team members is in accordance with company standards
  • Monitors and complies with quality control procedures
  • Ensures that the centre has the necessary supplies, equipment and inventory
  • May set staff work schedule which includes meal and rest periods
  • Ensures that all postings and information displayed in the centre are up to date
  • Complies with and enforces FedEx Office established policies and procedures
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
  • Performs administrative duties, including bidding, ordering supplies and inventory control
  • Perform all other duties as needed or requested, to include assisting with and possibly managing all centre operations

Secondary responsibility for coordination of all shipping related services and activities, to include:

  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
  • Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Supervises other team members.
  • Performs duties with minimal supervision by Centre Manager. Must defer decisions involving changes in centre procedures to Centre Manager
  • All other duties as needed or required

MINIMUM ATTRIBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION:

  • Physical stamina sufficient to stand during entire shift, excluding rest breaks
  • Physical stamina sufficient to move and lift 55 pound boxes
  • Ability, on a consistent basis, to communicate effectively with team members and customers
  • Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
  • Ability to assist centre manager in all areas
  • Ability to lead, direct and supervise team members
  • Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner

SCOPE OF SUPERVISION/AUTHORITY

  • Supervises other team members. Performs duties with minimal supervision by centre manager. Must defer decisions involving changes in centre procedures to Centre Manager.

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