Assistant Manager
FedEx Office - Vancouver, BC

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OUR COMPANY

When Kinko’s started in 1970, we had an original idea. We took something simple like copies and turned it into a winning business with a focus on truly great customer service. Then, we teamed up
with another success story, FedEx. They also started with an original idea — and
took it places.

FedEx Kinko’s is now FedEx Office and is the world’s leading source of document solutions. We are a global network of more than 1,900 digitally connected locations.

POSITION SUMMARY:

Leads a centre business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and
delivery, shipping and quality control processes. Manages centre in the absence of the centre manager. The centre assistant manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviours to ensure friendly, polite, expert service is delivered to all customers
  • Evaluates the efficiency and productivity of team members in creating positive customer experiences
  • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
  • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the

centre ensuring a clean and professional environment

  • Establishes and manages a process for customer flow in the centre to improve service experience ensuring customers needs are

met quickly and quality products are delivered

  • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
  • Interviews job applicants, complies with all company hiring policies and assists centre manager with the hiring of team members
  • Coaches, counsels and provides feedback to team members on their performance and to ensure adherance to company policies

and standards

  • Maintains communication with the lead production coordinator and/or production team to ensure deadlines are met and quality checks are being performed
  • Oversees shipping related services and activities
  • Responsible for communication with the centre manager and team members on daily/weekly/monthly goals, performance to

plan,key performance metrics, customer issues and company initiatives

  • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
  • Assists centre manager in review and transmission of payroll and daily close out of POS
  • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management,

training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High School diploma or equivalent education
  • 1+ year of related experience, prior supervisory experience preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of

background check

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team

Member Handbook

ESSENTIAL FUNCTIONS:

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a
Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

We thank all applicants for their resume submission.


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About this company
FedEx Office Canada office and print services are available at any of our locations. Visit the nearest FedEx Office Canada location or use...