One hand does one thing, the other hand does another
Document Preparation Clerk (Former Employee) – Hamilton, ON – 16 July 2013
I worked in a mostly part-time job at FCT for 5 years. In that time, I became the expert in my position simply because nobody had ever worked in that job as long as I had. However, I was rarely trusted to make a decision on my own, if ever I was, despite my experience and my excessive education. I watched the same mistakes being made by successive bosses simply because management was always convinced they had to know more than us. But that wasn't the aggravating thing really. The most frustrating thing about working at FCT was that there was a lot of lip-service to various business culture improvement strategies, most of which were innovative in about 1988. But the actions of management - both senior and middle - suggested that they only wanted to talk about change. The best example I can think of at this remove is that management wanted us to innovate from the ground up - vaguely following the Kaizen approach - and we were told that we should be responsible for this innovation. How were we to be innovative? Well, there was a Kaizen quota. I kid you not. The idea was that every employee had to produce two Kaizens minimum per year. Nobody seemed to think that the idea of putting a quota on something does not yet exist was a little out there. And related to that, there was a management veto on such ideas. The former practice resulted in ticky-tack innovations such as moving office furniture around to improve "efficiency" and the latter resulted in most actual innovations getting vetoed. And that is just the tip of the iceberg.
Customer Service Representative (Former Employee) – Hamilton, ON – 1 November 2016
Answer calls from irate, verbally abusive lawyers No performance review feedback from manager. Little to no diversity in workforce. Management poorly organized and often hands down incomplete, poorly thought out, and contrary directives.
Free lunch sometimes
Low wage, little to opportunity for advancement, no diversity
Very good company to work for, and I was treated very fairly for the time I was employed there
Assistant Title Officer (Former Employee) – Moncton, NB – 19 May 2016
I thoroughly enjoyed my employment at FCT and would recommend them as a fair and equitable company to work for. The work atmosphere was relaxed and my supervisors were fair and reasonable in their expectations
IT Operations Specialist (Current Employee) – Oakville, ON – 3 April 2016
I enjoyed working for FCT however I found there was no company advancement available for me. I am hoping to find a company with more lateral and upward mobility. I liked my coworkers and most of the management.
Fast-paced and Customer Service driven; excellent on-site amenities
Commercial Real Estate Law Clerk (Current Employee) – Oakville, ON – 29 August 2015
FCT is a place filled with versatile professionals for all areas of corporate success (Sales, Marketing, HR, etc.) and the customer servicing and claims departments which are the "meat and potatoes" processing title insurance orders for legal professionals are all generally from a real estate and/or legal background. The environment is friendly and open concept without any offices just cubicles so there is no "us" and "them" feeling between employees and management. There is a lovely on-site grill and cafeteria and a spacious outdoor patio and indoor dining area. Employees receive many perks and benefits and are trained to become unique thinkers and to feel empowered in their daily tasks and handling of their jobs. There is a full gym and change rooms on-site as well as a staff lounge with fooze ball.
free coffees/teas; onsite gym facilities; good grill & food served
seated all day on phone queues, many auditor reports, employee work is rated and reports made
mortgages (Former Employee) – Hamilton, Ontario – 1 June 2015
An absolutely terrible place to work, I highly recommend no one works for this poor excuse for a company. First of all this firm has terrible management at the top and it is reflected throughout the entire organization. I was told several times during my training to quote, “Cover my a@#”. There was no camaraderie or team spirit, it was about looking after yourself and shifting blame to other people.
Management was disingenuous and fake, text book fake smiles to your face and talk behind your back. The training was severely lacking, and my supervisor did a great job of bullying me and making me feel so uncomfortable that I wasn’t able to talk to her or ask her questions and advice on how to perform my job. I latter on found out that she only had a high school education and her contract was over in 2 month’s so she purposely did her best to sabotage me by going out of her way to be mean to me and nice to everyone else. When I brought this up to my manager the issue was sweep under the rug and she took her side. Not a surprise since politics is the norm and it’s all about being as selfish as possible and stab your fellow co-workers in the back when you get a chance.
We were asked to do write up’s called “kaizen” on how the company could improve. We were expected to do at least one report. As a new hire I had done 5, and none of my fellow new hires had done one. So basically my contract ended because I was ambitious, hungry, welling to learn and a good team player. I didn’t fit the selfish, pompous employee they are grooming at FCT. By far the worst company I have had themore... misfortune of working for and the most unprofessional company. There is a reason why a lot of lawyers refuse to use them for title insurance.less
There is free coffee and tea, this is the only positives for this job.
The list is long, I covered some of them in my review.
Just a regular boring starter job, working 8:30-5 in a grey cubicle.
Junior Title Officer (Current Employee) – Hamilton, ON – 1 June 2015
I've only worked here for 6 months, but I hear all the other employees complaining about how they are treated, how hard they are worked, how they are not given enough help and how they are not paid enough. (who is paid enough though?)
FCT has a lot of jobs to give out, but doesn't have much of a salary to offer those workers. The work is very stressful and includes a lot of overtime. It's hard not to bring it home with you. I have already seen one woman have a nervous breakdown because her workload was so intense.
stable-- they do offer employee incentives. I get benefits and a job right out of college.
overworked, underpaid, not at all satisfied with what I do
Tons of pressure, awful work environment, negativity, contract work
JTO (Former Employee) – Hamiton – 6 May 2015
Shortly after being hired by FCT, it was easy to see why the turn over rate is so extremely high. They rarely hire full time positions and you always start on a contract. You are expected to work over time without over time pay. if you don't work over time, your fellow employees become disgruntled with you.
The Hamilton office is where I was employed and I worked with the most negative people I had ever met in my entire life
lunch room, free coffee and tea
unpaid over time, awful co workers, management that promises but never follows through, over worked, underpaid, negative work environment
Title Searcher (Former Employee) – Hamilton, ON – 17 March 2015
Worked for this company for over 10 years; company has a high-rate of turn-over of employees. Favoritism from management for their family and friends,with no relevant education required--who you know counts! Unqualified management, just because you worked at bank or a law office does not make you management material. Not everyone has the opportunity with this company for growth both personal and professional.
FCT seems have driven many employees to sickness and depression. All the negative comments I have read about FCT,, First Canadian title, or whatever name they are going by, are true! They did the same to me as with many others apparently, they called me for a meeting and let me go, no reason given. They can hire the students that were trained by the qualified people to do the work cheaper!! They treated people horribly! FCT could care less Who's life they ruin. I agree with Finance's review " The environment at FCT is toxic. Due to the overwhelming negativity of leadership and employees and unreasonable work volume requirements, this company can take a person with a naturally positive disposition and turn him/her into an unhappy and over-stressed insomniac. The leadership team is so concerned with revenue that they have completely forgotten about the value positive customer experience. The attitude is - get it done fast and cheap, who cares about the building a solid product. The actions of decision-makers do not even closing align with the words. On countless occasions, promises were made to address issues and concerns, and then after that initial conversationmore... absolutely nothing was done" Poor management, Negative environment, poor wages.
I also agree with no security's review " DO NOT sign on to work with FCT. Your information is not safe. Employees can have their personal cell phones at their desk, with Bankruptcy creditor's packages open in front of them. No cameras monitor what goes in or leaves. Paper can be taken out of the secured area with no effort to hide it"
it is true that every employee had to produce two Kaizens (an idea to improve the company by saving or making money for FCT) minimum per year. You make them thousands and you get a nice unhealthy treat while you are chained to a desks for hours at time. I would not recommend this place to do business or work for. If you liked to be overworked, underpaid and unappreciated this is the place for you!less
Title Searcher/Customer Service (Former Employee) – Hamilton, ON – 5 March 2015
Worked with the banks to search titles on homes for a second mortgage . Entered all the clients information in data base. Searched for liens or debts that customers may have had against them. I learned several things on mortgages and customer service. the management was wonderfull at First Canadian Title and enjoyable to work with. I enjoyed working with my co workers it was a great team together, I still have contact with several of them. the hardest part of the job was when there were several people with the same name who was applying for the second loan and I had to be sure and search very had to be accurate with who was the correct person. the most enjoyable part of this job was working with people at the banks . it was very enjoyable when I did not find any liens ect on the person applying for the loan and knew they would have a happy day when the loan was approved. I enjoyed my team as everyone was very friendly and helpful to one another.