One hand does one thing, the other hand does another
Document Preparation Clerk (Former Employee) – Hamilton, ON – 16 July 2013
I worked in a mostly part-time job at FCT for 5 years. In that time, I became the expert in my position simply because nobody had ever worked in that job as long as I had. However, I was rarely trusted to make a decision on my own, if ever I was, despite my experience and my excessive education. I watched the same mistakes being made by successive bosses simply because management was always convinced they had to know more than us. But that wasn't the aggravating thing really. The most frustrating thing about working at FCT was that there was a lot of lip-service to various business culture improvement strategies, most of which were innovative in about 1988. But the actions of management - both senior and middle - suggested that they only wanted to talk about change. The best example I can think of at this remove is that management wanted us to innovate from the ground up - vaguely following the Kaizen approach - and we were told that we should be responsible for this innovation. How were we to be innovative? Well, there was a Kaizen quota. I kid you not. The idea was that every employee had to produce two Kaizens minimum per year. Nobody seemed to think that the idea of putting a quota on something does not yet exist was a little out there. And related to that, there was a management veto on such ideas. The former practice resulted in ticky-tack innovations such as moving office furniture around to improve "efficiency" and the latter resulted in most actual innovations getting vetoed. And that is just the tip of the iceberg.
Sales (Former Employee) – Hamilton, ON – 13 October 2017
If you want a job that sucks away any life you have inside you then this the job for you. If you want a witch of a manager to be constantly screaming and humiliating you in front of your coworkers then this is the job for you. Terrible place to work at. Coworks were not friendly they looked out for themselves and a lot of back stabbing going on... They we're almost as terrible as the management. Imagine the surprised look on there faces when they thought I would cry when they told me I was let go. Instead there was a big fat grin... Avoid this place! Anyone who finds there way into this job this what I say to you... Good luck cuz your going to need it!!
Average mid-sized company, little room for advancement
IT (Former Employee) – Oakville, ON – 20 June 2017
FCT is a typical mid-sized company. Tries to do fun activities and events for its employees which some people appreciate, but I do not. At the end of the day it's all about the job and your career and for these things it is bad. Very little room for advancement, outside of typical office politics and "who you know", and not your on-the-job-performance. Ingenuity and entrepreneurial spirit is not rewarded. I had stellar performance reviews throughout, and was stifled at every opportunity to advance.
FCT pretends to have career development plans, and that they are serious about this, but when it comes time to "put up or shut up", external hires are favoured.
Middle management is ok and typically mean well, but Senior Management is completely clueless when it comes to business. They're mostly ex-lawyers that are lucky to have gotten into title insurance when they did.
Work/life balance is ok but it depends on your Manager as there are no "hard" policies regarding this. Salary/benefits is reasonably competitive but not top-tier.
If you're good with going in and putting your 9-to-5 you might be ok there. But to expect anything else ... you'd prob be disappointed.
Company is great, but management needs a serious overhaul
Title Officer (Former Employee) – Hamilton, ON – 22 January 2017
I love this company. I was extremely disheartened to learn that I had been laid off. The company as a whole is a fantastic company. The benefits are great and the hours are flexible. Management however does not tend to deal with problems or issues accordingly. This is lower management. Not upper management. The upper management are wonderful and are very responsive to issues. Overall I am going to miss working for this company.
Great Benefits, Flexible Hours
Lower Managements conflict resolution skills and communication skills
Customer Service Representative (Former Employee) – Hamilton, ON – 1 November 2016
Answer calls from irate, verbally abusive lawyers No performance review feedback from manager. Little to no diversity in workforce. Management poorly organized and often hands down incomplete, poorly thought out, and contrary directives.
Free lunch sometimes
Low wage, little to opportunity for advancement, no diversity
Very good company to work for, and I was treated very fairly for the time I was employed there
Assistant Title Officer (Former Employee) – Moncton, NB – 19 May 2016
I thoroughly enjoyed my employment at FCT and would recommend them as a fair and equitable company to work for. The work atmosphere was relaxed and my supervisors were fair and reasonable in their expectations
IT Operations Specialist (Current Employee) – Oakville, ON – 3 April 2016
I enjoyed working for FCT however I found there was no company advancement available for me. I am hoping to find a company with more lateral and upward mobility. I liked my coworkers and most of the management.
Fast-paced and Customer Service driven; excellent on-site amenities
Commercial Real Estate Law Clerk (Current Employee) – Oakville, ON – 29 August 2015
FCT is a place filled with versatile professionals for all areas of corporate success (Sales, Marketing, HR, etc.) and the customer servicing and claims departments which are the "meat and potatoes" processing title insurance orders for legal professionals are all generally from a real estate and/or legal background. The environment is friendly and open concept without any offices just cubicles so there is no "us" and "them" feeling between employees and management. There is a lovely on-site grill and cafeteria and a spacious outdoor patio and indoor dining area. Employees receive many perks and benefits and are trained to become unique thinkers and to feel empowered in their daily tasks and handling of their jobs. There is a full gym and change rooms on-site as well as a staff lounge with fooze ball.
free coffees/teas; onsite gym facilities; good grill & food served
seated all day on phone queues, many auditor reports, employee work is rated and reports made