Industrial Supplies Sales Representative (Former Employee) – Medicine Hat, AB – May 14, 2014
Each day new challenges were given related to sales to enable the office to reach their weekly/monthly/annual targets. Focus was sales but remembering to keep the place tidy and pleasing to the eye of the customer. Learned to use their inventory computer system, Point of Sale equipment and completed all of the company required training. Management and co-workers were approachable and helpful while I was learning. I enjoyed learning new ways to do things and gaining knowledge on the job.
I have been at fastenal for 3 years, started out as sales support part time while in school, then after a year I was promoted to full time sales and have loved every moment of it.
The base salary is ok, but what you make your money is off of commission. If you do not have the right motivation or are not a peoples person or hate sales, Then I would suggest to NOT apply here. Fastenal is all about challenging your self EVERYDAY and if you dont have what it takes to succeed than you will not go far. Fastenal is not made for everybody but if you have the skills and determination I DO recommend working here, your co-workers are amazing and the relationships you build with customers are great and not to mention they have lots of great perks of working at fastenal. Ill keep those a surprise.
PT Sales Support (Former Employee) – Chatham-Kent, ON – October 3, 2013
I worked there for about 6 weeks. Quite a joke. The other people in the store I was at were sending customers to the competitor. They really didn't know what they were doing to try to grow a business. Shotty training. No real support. Poor management. They are just looking for people who can talk to a brick wall in the hopes that your kindness will make them a repeat customer. Oh and customer wasn't always right.
Although if you are extremely outgoing and want a PT job at $15 an hour, then it would be alright.
very laid back, although that made the day go by slowly
Former Branch Manager (Former Employee) – Alberta – January 31, 2013
Just starting out in B2B Sales? Then use this company for your personal benefit short term. The initial training that you will receive is great from trained educators. I would recommend the training for anyone as the instructors live their values. Now for the dark side of the equation. They training is inconsistent with the feet on the ground, meaning management. I am not referring to branch management, as they are only glorified sales people with extra duties to perform. I am referring to management above that level. Looked upon to be proficient communicator the fail hard and lead by this poor example. Much more of a high-school environment than a professional organization. Once you have cut your teeth and trained a bit then pursue another company. Smoke and mirror promises are going to come your way but pay them no mind as upper management are on strict budget and cant afford the promises they offer. Its the Walmart of Industrial Supply my friends.
Warehouse worker (Former Employee) – Kitchener, ON – January 21, 2013
Worked for Fastenal for a little over a year.
At first the work was fine. Fast paced, great people to work with. They did have high expectations but as a new employee you learn to love it and hope that working towards these goals will bring some benefit.
Well, trust me, when it comes to this company that's not the case. I was told going in there that as long as we managed to meet certain criteria we would always get a bonus every month. (Was told it worked out to about another dollar an hour. Take whatever you can get when they only pay you 10.50 an hour.) They never gave us that, never once. Even though I know for a fact we all did the work they asked of us.
After about two months I was trained on the forklifts, told I would get a raise for that to. Nope.
I mean, don't get me wrong here. If you want to meet some decent people, (besides the management who seem to have this "I'm better than you in every way" attitude) it's a pretty decent place. But if you're looking to advance at all in the company this place isn't for you. They have an incredibly high turnover rate for one, the management is disgusting as I said before, the pay is horrible compared to other warehouse jobs in the area, you wont get raises and if you do please tell me because I know people who have worked there for years and didn't get anything.
At least you can put it on your resume?
My advice, go work for McDonalds. It will look better on your Resume in the end anyways. If you are going to work at Fastenal though, ignore the goals because what they tell you and what actually happens are two COMPLETELYmore... different things.less
flexible working hours, some pretty awesome people work with you
pretty tough work for low pay, no room for advancement, terrible management, empty promises
General Manager (Former Employee) – US and Canada – January 8, 2013
First they promise you the world then take it away. when they expect you to hit sales goals when you are the only one working in the branch its hard to get out to your customers. And their hiring process is dumb taking a test the even a two year could barely do , as the GM I had to pre interview potential people which is not allowed by the company then take the test for them
Outside Sales (Current Employee) – Windsor, ON – August 2, 2012
A typical day, is constant phone calls, e-mails, faxes ECT. Visiting onsite with customers promoting your products and your services that are available. I've learned all different sourcing, how to properly communicate with customers and pin point their needs for their specific jobs in order. My co-workers are amazing, we have a great small team inside. Overall through out the whole company everyone is great and we all work together to help each other stride to do great and advance in the company.
having all the resources of gaining more knowledge of the product.