Reviewing the customer concerns, addressing and analyzing the equipment from all aspects (software, hardware, electronic and mechanical). Updating customer and company daily logs on each product with concern, monitoring and updating tracker, resolving and sales, customer service or engineering issues. Reporting to engineering, customer service director. Working with sales, customer service, engineering, production department in order to deliver quality service on a timly manner ensuring 200% customer satisfaction.
Attend daily and weekly meetings. Sharing concerns and achievments with engineering, production, quality control, customer service on our departmental meetings.
Other duties as assigned such as: computer evaluations, testing product, calibration of product. Directly contacting customers in order to address the issues if necessary. Worked from customer orders, sales orders, shipping orders ensuring our product reaches the customer on time with 0% returns on already addressed issues.
This workplace was continuous learning environment with 100% engagement which is the most enjoyable part of the job.
Another most enjoyable thing is working will all departments and ensuring the quality and growth of a product.
We had a young crew in customer service, quality, engineering, mechanical shop that work very well together.
Ended up with everlasting friends.