Pros: lots of fun employee activities and free lunches, wonderful agents and district managers to deal with, great salary
Cons: lost my job due to downsizing/closure of entire regional office, having to repeat company "script" to the same agents time and time again, a lot of them would say the script right along with me, it annoyed all of us, and wasted valuable time.
I learned how to navigate the old AS400 (green screen) system, as well as the new Farmers PC-version (Agency Dashboard) to investigate policy coverage changes and the impact on customer's billing questions.
We serviced the Farmers agents with policy research and taught them via the phone, how to use the new database software, as well as processing – more... transactions that couldn't be done with the new system yet,by using the AS400 system in our regional office,
The hardest part of the job was being required to take a minimum of 50 calls a day to make the required "quota". Some calls required more time to research and you could lose a raise unless you were willing to sacrifice customer satisfaction in order to move on to the next call to make your daily quota.
The most enjoyable part of the job was having an agent thank you for teaching them how to use the new software to process their transactions. – less