Pros: employee appreciation, great benefits, a lot of room to move up in the corporate world, but difficult to get there.
Cons: structured, limited, stressful, phones, glued to desk, no flexibility
I would go to work, clock into my phone and put my headset on right away. As soon as my computer was on I would open all my programs and turn my phone on. From that moment I would receive call after call with no down time of customers needing to make claims on their home or car insurance. I would need to hit certain points in my call that I was graded – more... on later. The grading and standing you have within the department helped with raises, bonuses, and moving up in the company eventually. We would also take calls for existing claims and help get customers to their correct claims adjuster. I would have a scheduled 15 minutes break then I was right back on the phones till lunch for 45 minutes and my last 15 minutes break. Most calls were not too bad, you always had the occasional customer who was upset and did your best to call them down and get the necessary information to accomplish the claim correctly. – less