MSR (Former Employee) – Calgary, AB – 12 January 2018
After a few weeks of very poor training you're sent out into the field, sometimes driving 2500km+ per week, to visit clients who are already enraged with the company over something they did incorrectly (or didn't do at all) previously. Then you have to ask those people for more money, to pay in advance for the next year's service. If you don't collect enough fees you get fired, and if you do you get to stay in the same job forever (no room for advancement at all). Good luck!
long hours, dangerous driving conditions, poor training
Tax consultant (Former Employee) – Regina calgary – 3 November 2017
I worked there in the early 90's the culture of get the renewal was most important things havnt changed. It's a me firdtnpoor quality training temp job they cycle threw new consultants on a weekly basis. If you need quick cash short term job ok not a career job
Administrative Assistant (Former Employee) – Regina, SK – 24 May 2017
Long-hours manager only concerned about money not customers, staff, or quality of work. Office staff is not helpful to clients, or other staff. No reimbursement for expenses on hotels, meals or fuel and are expected to travel upwards of 50,000km/year
company needs a complete cleanup of management worst place I've ever worked by far
Business Development (Current Employee) – London, ON – 25 March 2017
A lot of room for improvement in order that value for money realized Company is an old company and only in isolated areas with high quality service representatives is value for money available. Too much pressure for limited return on investment of time for most Field service reps. Company needs a management overhaul and a deep investigation into it's ability to deliver consistent quality service..
Great Proactive Concept
Needs a Complete Service Overhaul so promises consistently kept.
Great place to work for those willing to provide great customer service
Developer (Current Employee) – Calgary, AB – 20 March 2017
Lots of opportunity for advancement. Great training is provided so those who are willing to learn and who want to do excellent work will be rewarded with good pay and a long career.
Hardest part of the job is getting used to the long hours at busy times of the year. Most enjoyable part of the job is knowing that you are providing a valuable service to people, and working somewhat unsupervised. You have some control over when and where you work.
opportunity to develop a career - job satisfaction helping clients
Excellent training program, appreciative of employees
Business Development Coordinator (Current Employee) – Calgary, AB – 15 March 2017
The job itself is interesting enough to be fun. The training provided was very beneficial and comprehensive, I feel like I have the skills now to be good at my job and provide good service. Management has shown their appreciation to hard workers. I feel as though there is room for advancement if you are willing to work hard. Morale is good among the staff. Employee retention is high. Members we service are often quick to tell us how happy they are with the work we do which makes employees feel good about their jobs.
Good training program, appreciative management, room for advancement
The work is hard but if you are willing to do your part it is rewarding
Over half a century in business, serving rural and urban Alberta businesses with expert tax consultation and planning
Member Services Supervisor (Current Employee) – Edmonton, AB – 14 March 2017
As a company that's been around since the 1950s, FBC has a strong foundation of development for its staff. As an employee, expect to have an enormous amount of opportunity to grow and develop your knowledge and skill. Highly organized, classroom-setting training is what every new employee goes through. This ensures that all ships are sailing in the same direction.
Monthly tax seminars and a structured learning development strategy ensure that you are constantly supported in your work. You are never thrown to the wolves to figure anything out on your own, and the support system is great.
The salaries offered to the tax consultants are cutting-edge in terms of competition and I dare say that a tax consultant with FBC will likely make more money than a a first, second, or even third year CPA with any of the big four accounting firms of the world.
When you think of an "Alberta-style business", you think of FBC.
There is a strong, alpha-style, go-get-them mentality, and the team rarely walks away from a difficult situation without having at least three solutions to any problem.
There is room to grow and advance in the company most definitely.
The company also offers magnificent bonuses such as an annual reward trip for the highest performing tax consultants, usually to a tropical destination such as the Bahamas or Mexico.
Tax season is very busy and there is lots of money to be earned.
Strong support environment, competitive salaries, excellent development structure, very reputable
Operations Manager (Former Employee) – London, ON – 7 December 2016
Tough company to be successful with but if you are you are treated very well. Very demanding, sometime expectations are unrealistic. Company performance is expected to be your number one priority in life.
Member Support Team (Current Employee) – London, ON – 13 May 2016
FBC provides a lot of support for it's employees. You are encouraged to take new training courses each year during the "off" season. They are committed to promotion from within. They are supportive of the needs employees with disabilities and chronic illnesses. They promote being involved in one's community with a donation matching program. Their benefits are good and include a health spending account which can be used for anything not covered by the regular benefits.
There is a lot of overtime expected during the tax season but, I feel that is more of an industry con than an FBC specific con. Their pay scale is average. Not low, but not spectacular. Have a bad habit of making decisions without consulting anyone actually involved in the day to day process they are reviewing / changing.
Communication with employees could be improved. Sometimes the people effected most by decisions of upper management seem to be advised of changes at the last moment.
Call Centre Associate (Former Employee) – Regina, SK – 17 August 2015
I learned a lot about the farming industry and what some families can claim on their income tax returns. My co-workers were friendly and helpful. The hardest part of the job, was there really wasn't much training, it was mostly on the spot, but with no book to go by.
In my view the organizational processes in the company are lacking, most of the processes seem redundant and the emphasis is often on the coputer prog
Member Services Representative (Current Employee) – Winnipeg, MB – 9 April 2015
To dependent on the technology of their computer software which causes conflicts frustration and at times errors, omissions and to much information. Recognition for efforts is lacking both financially and motivationally.
an intitial taste for new and developing service representatives
Long hours and limited financial rewards since travelling expenses are not reimbursed.
Sales and Marketing; Tax Consultant (Current Employee) – Ottawa, ON and North Battleford, SK – 7 May 2014
I have truly enjoyed my tenure with FBC, however the job requires upwards of 50,000 km of driving annually and the winter driving in Saskatchewan is wearing on me. I would not, otherwise, be looking for alternative employment in sales.
Management has been supportive and although co-workers come and go, I have enjoyed meeting and working with, and in some cases even training new start-up employees.
A typical days work involves cold calling for prospects to meet with regards to explaining the benefits of FBC's tax services and signing them up as members.
I found that actually sitting down and getting involved in the sales process to be the most enjoyable part of the job
Meeting many new people in the course of a day's work