Member Support Team, London, ON - 13 May 2016
FBC provides a lot of support for it's employees. You are encouraged to take new training courses each year during the "off" season. They are committed to promotion from within. They are supportive of the needs employees with disabilities and chronic illnesses. They promote being involved in one's community with a donation matching program. Their benefits are good and include a health spending account which can be used for anything not covered by the regular benefits.
There is a lot of overtime expected during the tax season but, I feel that is more of an industry con than an FBC specific con. Their pay scale is average. Not low, but not spectacular. Have a bad habit of making decisions without consulting anyone actually involved in the day to day process they are reviewing / changing.
Communication with employees could be improved. Sometimes the people effected most by decisions of upper management seem to be advised of changes at the last moment.