FAMILY VIDEO Employer Reviews

A typical day at Family Video would be to make sure all the movies were checked in properly that had been returned, or are currently being returned. Run the returned movies out on to the floor so customers knew they were available to rent. Also run the register and check people out who were renting movies. To help people find what movies they were looking – more... for, or maybe give them some recommendations on some movies they could rent. Sometimes would have a call list and would have to call people and let them know their movies are past due and to ask if they could return them at their earliest convenience. Occasionally had to close the store and make sure all the money was counted properly and taken to the bank and we had the correct amount of money to open the store the next day.

I learned a lot of customer service skills working here. Everyday most of the time is talking with people and helping them in any way possible. Time management was a thing that I also improved on while working here. You had to make sure you could get everything done that you needed to, especially if you were closing the store.

I got a long great with all my co-workers. It was a fun group to be around.

The hardest part of the job would be opening the store on Sundays. Would have to come in early and take inventory of the entire store including the video games. It was a lot to get done and also would have to help customers check out or find what they are looking for. It was very time consuming and hard, but also taught me good time management skills.

Most enjoyable part of the job would be the movies. We got to rent some new movies for free before they came out so we could recommend them to people or tell them what they were about. Some movies weren't free but we got a nice discount off of them anyways so it was nice. – less

I love working at Family Video. The other employees are like another family to me. My managers are very helpful when ever I have a problem. Over all its a great place to work.

I normally arrive at the store at 9 a.m. by turning off the alarm. I do the paperwork then process the inventory and count the till down before opening the store to the public at 10 a.m. Once the store opens I assist customers in finding the rentals they want, paying off past due bills, taking care of accounts, and helping in any other ways I can. I – more... answer the phones and and make rent movies out and help with purchases. I do a midshift count and verify that all customers are happy with our services. I file movies away and clean dvds. When my second person comes in I inform them of what is happening and we work as a team to finish the daily routines in the store. I lead them into the things that need to be done immediately and what can wait. I answer any questions my coworkers may have. I love helping anyone that I can and making sure they are happy. – less

There was always something to do. Typical day consisted of counting down the drawers, getting with the morning shift person to see where we were at for the day, waiting on customers, making calls to customers about their late movies, checking the floor for movies that may not have been scanned in, cleaning for the night, processing movies if there were – more... still some that needed to be done, putting movies and games back out on the floor, occassionally checking to make sure that we didn't have too much cash on the floor, keeping track of labor hours and sending people home accordingly, closing the store and cashing out. – less

A typical day at work includes completing daily sales paperwork, making various phone calls, completing daily inventories and any extra tasks such as receiving in candy and processing movies. Managers are also responsible for making the weekly schedule, keeping payroll under control, processing applications, and interviewing potential hires. I've learned – more... a lot about making customers happy and managing a staff of 7-8 people. The hardest part of this job is that we never get a break to eat or use the restroom. Managers are required to work between the hours of 4-8 on the weekends, so if you want to have one of the evenings off, you must work from 9:30 a.m. to 8 p.m. and find time to eat and use the restroom between customers. We are also responsible for buying movies after working a 10 hour shift on Mondays. We are required to go to a retailer between midnight and 9:30 a.m. and buy up to 100 copies of movies and process them before we open on Tuesday morning which can take up to 4 hours depending on if one retailer has all of the movies. We do not get extra payroll hours for the buy and since we only get paid for 44 open hours, we do not get any compensation for these extra hours or gas. The most enjoyable part of my job is my customers. I get to know a lot of them very well and it's always enjoyable to talk to them and help them in anyway that I can. – less

Each day of the week is provided a list of task that must be done throughout the day for that day of the week every week which makes each shift productive while knowing what needs to be done next. The most important tasks you'll face are customer service and running the drop box (putting returned movies and games away). Regular team members are given – more... as much empowerment as management, meaning you are given the right to make management decisions when it comes to customers or daily tasks. They are always looking for new managers so there is plenty of room for promotion. Most people who are employed at Family Video are extremely friendly and easy to work with. – less

This company is amazing to work for if not in a family life. The days are easy but have found that you can't really have a good schedule with a full time family life and school. The people are amazing though and they sometimes try to help you schedule around conflicts to the best of their ability.

This job was a blast to work at! There was always energetic and fun people to work with and the customers made the job more exciting!

Management was not great, no chance for me to advance, no benefits, long drive with not great pay, but my customers made it worth it all

The job was great for someone like me who LOVES movies and organization. Management was a lot of fun and made the work environment enjoyable. My co-workers were also movie lovers and it gave us something to talk about and something to talk to our customers about.

My experience with this company was short-lived, because the benefits were minimal and the management was very disorganized. I would be placed "on call" for just about every shift I worked, and I would work at most 15 hours a week. On some days, my manager would call me three times to clarify when I should arrive for my shift, sometimes cutting down – more... a 5 hour shift to an hour and a half - or, she would cancel my shift entirely. Overall, my experience was unsatisfactory, and I did not reap any benefits to speak of. – less

IT WAS PRETTY GOOD OTHER THAN CO WORKERS WERE A LITTLE LAZY AND DEMANDING. I learned alot about videos and it was pretty good hours.

A typical day at work would consist of opening the store, doing inventory, running movies, helping customers and answering phones. I would also have to do some testing from interviews along with scheduling and receiving inventory in when delivered.

If you actually get to go into work (you're often called off 20 minutes before you're supposed to be there), the other people usually stand around behind the counter looking dumbly at you when you ask for help when the lines back up. The job is quite easy and can be fast paced, which is nice, but getting others to help when needed is sometimes difficult. – more... The sale and commission system is difficult to understand and get used to. – less

Family Video stands by its name. When you first come in you are trained, mentored, and sponsored by all people of management. I worked for this company for over 10 years. I started out part-time then went to full-time, and then to the management position. Again, I wouldn't have become a manager if it wasn't for the leadership and sponsorship of my manager – more... and district manager guiding me to the right decision to become a manager. You are well paid and well taken care of. It truly is a family atmosphere! – less

Not the worst job in the world, a nice break from the normal boring jobs, fun environment, nice benefits, just not the best work schedule as they are open ALL THE TIME!!

If Iwould open the store I have to go to the bank to pick up deposit slips, count money drawer, get all book work done. I learn something new there every day. The manager is the best I have yet worked for, very understanding, always have to have you there. My co-wprkers are very nice and fun. The hardest part is trying to run the store by yourself when – more... it is calling for two people to be there. A job that I love to go to. – less

Fast paced fun job as long as everyone is contributing and working together.

A company that values all of their employees. They provide excellent understanding to many different situations that might arise throughout the corse of your employment.

This job was absolutely amazing! A typical day at work included obtaining amazing customer service, stocking movies and inventory. The co-workers were amazing to work with and so were the manangers. Everyone was very professional. The hardest part of the job was inventory and being by yourself in the morning having to attend to customers and stock and – more... do inventory at the same time but i managed! The most enjoyable part was my customers. The regulars that came just to see a smile on my face! – less