Pros: Free tickets to shows and events. Complimentary meals at restaurants.
Cons: Incredibly busy and noisy. Concierge desk is four-sided box in the middle of the lobby
Quite enjoyed my time with Fairmont. To learn more about the industry, and the Fairmont principles, I ran for, and was elected as, President of the Service Plus Recognition and Reward program. it allowed great access to many departments and their respective staff members. How each department, Front of House or Heart of House, embodied the mission statement: "Turning moments into memories for our guests", allowed me to bring even more presence to the concierge position.
The hotel is a piece of living history and there were those rare moments of calm when it was possible to look out into that grand lobby and marvel at her beauty. many a time I took it upon myself to offer tours for inquiring guests.