FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.
With our continued growth in Canada, we are seeking an operations analyst who will be responsible for gathering, documenting and communicating business requirements and working with others to lead in the development of business solutions. Through process improvements, enhancements to existing products or services, and/or the introduction of new products and services the ideal candidate will meet our overall corporate, operational and strategic business objectives.
Create, document, maintain and update detailed functional business and operations requirements, non-functional requirements, business rules and business models.
Lead timely delivery of a variety of projects, interfacing with IT
Identify, distinguish and analyze multiple components of a problem, and then make recommendations for process, product or service change.
Synthesize findings from analysis and make verbal/written recommendations to senior management.
Create, maintain, and update standard operating procedures and process flow diagrams, leveraging the knowledge of subject matter experts in Operations and other departments and lines of business company-wide.
Meet with decision makers, system owners and end users to define operational requirements and systems goals, as well as identify and resolve systems issues.
Participate in new business initiatives including product and service development and proofs of concept.
Identify improvements to business workflow or application-system functionality, collaborating with operations team, lines of business subject matter experts and management to introduce, plan and implement/deliver value-added changes.
Provide fast and efficient response to business needs with the highest achievable cost effective result.
Strategic thinking to see the big picture but yet understand the fundamental components.
Facilitate problem-solving working sessions with functional leaders across the organization.
Support the company values and strategic vision.
Detail-oriented, ability to multi-task with a diligence for accuracy.
Ability to work both independently and in a team environment.
Good verbal, written communication and problem solving skills.
Acceptance testing planning, preparation and execution experience a definite asset.
CCBA (IIBA), CBAP (IIBA) or other business analysis or process improvement certification/designation is an asset.
3+ years experience in real estate or mortgage administration.
Prior experience preferred in role as Business Analyst, Operations Analyst and/or other process improvement capacity.
Highly computer literate with advanced level skills using Microsoft Word, Visio, Excel, Outlook, Internet Explorer and PowerPoint.
Resourceful, problem solver with a bias for taking action.
Self starter with strong initiative, Leadership and advanced problem solving skills.
Ability to drive components of large multi-functional projects.
Ability to adapt quickly and manage change.