Customer Service Representative (Current Employee) – Toronto, ON – 15 May 2017
The most enjoyable part of the job is being able to communicate with people all across Canada Workplace is very friendly and welcoming The hardest part of the job is having people screaming at you over the phone and not being able to help them
Customer Care (Former Employee) – Toronto, ON – 6 January 2017
A call center that had many changes from within. Inbound calls from Providers (pharmacy, medical supply or dental offices) to adjudicate claims submitted online or by physical mail. Another department inbound calls from customers and Human Resources for businesses for pharmacy by mail and specific locations across Canada and USA. For some the job itself is easy, but if you have never adjudicated claims before for some it is too overwhelming and they drop out during training. Many lines of service and some differences between each line.
Lots of coworkers in person
Some coworkers in person don't hang out before or after work
Bilingual Accounts Receivable Representative (Former Employee) – Mississauga, ON – 2 March 2016
Excellent company to work for. A typical day at work is 7 hours long. I learned a lot about the pharmaceutical industry. The most enjoyable part of the job was interacting with the clients and colleagues.
I used to work in winnipeg pharmacy the worst pharmacy ever i worked for nothing organised the technician there treat the pharmacists very bad with the support of the managements ni respecr to the pharmacists at all they want them as clerck employee not profissional pharmacist i could not work there more than 4 months My recommendations for pharmacists it is the worst place ever to work as a pharmacist Also they will ask you to get license for Saskatchewan believe me the bigist headach you will ever have in your life
No respect very bad pharmacy technician in winnipeg, and bad management, not organised workplace
Realistically, proximity to Heartland is the best perk to the job
Person of interest (Former Employee) – Toronto, Ontario – 25 June 2014
Management are fragmented and don't communicate with each other or any other levels of management
There is little to no consideration for work/life balance, regardless of time or circumstance
The great colleagues and leaders are often the ones who struggle relentlessly against the overwhelming currents of ignorance and apathy. Unfortunately, they are also the ones most likely to burn out and leave before anything significant is achieved
Creative or innovative thinking is absolutely not encouraged. Not only will you will stick out like a sore thumb, but you will often get saddled as the owner of the phantom initiative then marked negatively in your reviews as someone who cannot complete your work
I have never encountered any organization that places so much emphasis and REQUIRED participation in things such as sharing your feelings about things and forced feedback to leadership about items that will seemingly never change
I have personally learnt a lot in my role, however that is simply because there was nobody present to guide or mentor me, rather I served as a dumping ground for undesirable work
The organization works on a scorecard system, which essentially pits each department against each other in order to pin liability on each other as opposed to working in unison to accomplish a task or resolve an issue
Never have I encountered so many "less qualified" hiding amidst the general population before. People struggle to communicate in basic terms and hide ignorance behind the endless mountains of red tape and bureaucracy, otherwise known as processes.more... There is an over abundant glut of meetings that are completely useless and occupy much of your day, however you are still responsible to deliver on your products, thus perpetuating the free overtime syndrome
The company is owned by a parent company in the US. There is zero meaningful communication between the entities and the Canadian division is seen as nothing more than a very annoying but steady cash cow in an otherwise stagnant organization
Despite what is being promised, there are no opportunities for internal growth unless you enter the company at ground level (call centre) and there is absolutely no initiative for learning and development, despite what is promised. Their idea of training and development is unpaid job shadowing and extra work outside of your normal hours, which goes completely unnoticed and unappreciated
The environment is quite toxic. Bullying is quite rampant and the office politics rhetoric is extremely overwhelming yet management refuses to step in and weed out the repeat offendersless
Manager, Business Integrity (Former Employee) – Toronto, ON – 22 May 2014
Great job, learned lot's. Culture not exactly as presented. Worked with some amazing people at this organization and some that were a little untrustworthy...unfortunately. With the right people and leadership, could see myself with this organization for many years. Management needs to learn to stop giving oil to the squeaky wheel and get rid of it. It causes a lot of damage when it falls off, spinning out of control and knocking out whatever and whoever gets in its way.
Some great intelligent people. Learned a great deal.
Bilingual Customer Service Representative (Former Employee) – Toronto, ON – 30 January 2014
Bilingual Customer Service Representative 2012-2013 Answered phones with a time frame of 7 seconds, from customers requesting various information on their accounts Required to give customer different technical code to their various inquires Transfer various call to regional office for further information