Express Scripts Canada Employee Reviews

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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In overall good company to work for.
Application Support Specialist (Former Employee), Mississauga, ONDecember 29, 2015
Pros: Extraordinary people working for long time at ESC
Cons: New management style does not provide efficient employee support
Working 35 hours per week in the office, limited working from home policy. Occasionally required after hours support. Learned incident management principles and applied them on a day-to-day basis.
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Average company
QA Technical Lead / Senior QA Analyst, Contract (Former Employee), Mississauga, ONJuly 20, 2015
Pros: Benefits, wide range in employee ages, no age discrimination
Cons: Too much outsourcing, salaries so-so
Company did not care about me as an individual.
There is the usual internal policy bumpff about co-operation, mutual respect, blah-blah-blah, but it really comes down to who you know, i.e., the usual.
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Realistically, proximity to Heartland is the best perk to the job
Person of interest (Former Employee), Toronto, OntarioJune 25, 2014
Pros: casual fridays that aren't actually casual
Cons: extremely poor choice of people leaders
Management are fragmented and don't communicate with each other or any other levels of management

There is little to no consideration for work/life balance, regardless of time or circumstance

The great colleagues and leaders are often the ones who struggle relentlessly against the overwhelming currents of ignorance and apathy. Unfortunately, they are also the ones most likely to burn out and leave before anything significant is achieved

Creative or innovative thinking is absolutely not encouraged. Not only will you will stick out like a sore thumb, but you will often get saddled as the owner of the phantom initiative then marked negatively in your reviews as someone who cannot complete your work

I have never encountered any organization that places so much emphasis and REQUIRED participation in things such as sharing your feelings about things and forced feedback to leadership about items that will seemingly never change

I have personally learnt a lot in my role, however that is simply because there was nobody present to guide or mentor me, rather I served as a dumping ground for undesirable work

The organization works on a scorecard system, which essentially pits each department against each other in order to pin liability on each other as opposed to working in unison to accomplish a task or resolve an issue

Never have I encountered so many "less qualified" hiding amidst the general population before. People struggle to communicate in basic terms and hide ignorance behind the endless mountains of red tape and bureaucracy, otherwise known as processes. There is an over – more... abundant glut of meetings that are completely useless and occupy much of your day, however you are still responsible to deliver on your products, thus perpetuating the free overtime syndrome

The company is owned by a parent company in the US. There is zero meaningful communication between the entities and the Canadian division is seen as nothing more than a very annoying but steady cash cow in an otherwise stagnant organization

Despite what is being promised, there are no opportunities for internal growth unless you enter the company at ground level (call centre) and there is absolutely no initiative for learning and development, despite what is promised. Their idea of training and development is unpaid job shadowing and extra work outside of your normal hours, which goes completely unnoticed and unappreciated

The environment is quite toxic. Bullying is quite rampant and the office politics rhetoric is extremely overwhelming yet management refuses to step in and weed out the repeat offenders – less
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Loved the position
Manager, Business Integrity (Former Employee), Toronto, ONMay 22, 2014
Pros: some great intelligent people. learned a great deal.
Cons: management.
Great job, learned lot's. Culture not exactly as presented. Worked with some amazing people at this organization and some that were a little untrustworthy...unfortunately. With the right people and leadership, could see myself with this organization for many years. Management needs to learn to stop giving oil to the squeaky wheel and get rid of it. It causes a lot of damage when it falls off, spinning out of control and knocking out whatever and whoever gets in its way.
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great place, great people
Call center representative (Former Employee), MontrĂ©al, QCJanuary 24, 2013
Pros: great salary, great benefits.
Cons: long hours, weekends.
I learned 2 great softwares and worked with great people. The hardest part of the job was being on a phone all day but the best was that you worked with great people everyday.
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Learned a great deal!
Supervisor/ Team Lead, Provider Relations (Current Employee), Mississauga, ONNovember 4, 2012
ISO, working with Health Canada, Project Management, technical writers, and L6 Sigma principles... many more skills to add to my work belt!