Aircraft Refueler (Current Employee) – Calgary, AB – 12 October 2017
The company has gone through a series of changes in attitude, culture and management in recent years. It's too bad that a "do as I say" attitude has taken hold and not using the available talent pool to it's advantage. This extends to managers with new hires wanting to "make their mark". All of this amounts to nothing more than marking a pole like our four legged friends, and demonstrates the ineffective choices for managers that the company makes. There is absolutely no chance or opportunity to advance from your position, with the only movement being awarded through attrition or by being "old buddies" with those in power. The job should be enjoyable and stress free to those who understand the aviation culture of "on time departures" and the critical nature of giving clients the service they require to make their jobs and ours possible. Sadly this concept is foreign to the bosses at EFC.
Excellent company in being successful and good to employee's and benefits, such as medical, dental etc.
Customer Service Representative (CSR) (Former Employee) – Calgary, AB – 20 January 2017
Communicate with customers by phone, radio or in person to determine nature of customer's request, taking action to resolve issues and concerns. Generate computer flight manifest and coordinate check-in process, verify passenger counts. Complete check-in process, baggage and direct passenger handling. Process missing/damaged baggage incidents reports. Organize invoices, accounts payable and aircraft billing. Reconciliation of fuel tickets and fuel farm activities. Our clients were oil companies and charters travelling on the Canadian Regional Boeing Aircrafts.
Our team was fantastic.
Problems that would hold up the plane from leaving on time. Penalties by Canada Transport
Line Technician (Former Employee) – Edmonton, AB – 28 November 2016
The strength of this company comes in its pay. They pay higher than the world average for the positions that they have. Unfortunately that is not competitive with the truck driving industry that they would be competing with for employment.
They management uses ideologies from the 1980's when running their business and do not take the employee into consideration when making changes. 0 notification of shift changes, 0 reasons given for anything.
There is no thought to system wide changes that would affect the personal. This company is very reactive and although they should be able to predict certain behaviors of clients they seem to be surprised at every down turn and end up laying off half their staff only to post rehires of that same position within days.
During lay offs they will keep the people who under perform and let go of long time employees who have acquired skills and familiarity with clients and contractors. Every time a pilot or client comes in they see new faces and those new faces need to be taught the individual needs of the client time and time again.
If you want a job that pays well but has no future (especially if you get promoted) with a company that eats itself from the inside out. EFC is the place to go.
Good pay, 24/7 shifts
Short Sighted Management, Constant Layoffs, Bad Work Life Balance, Underskilled Co-Workers
Customer Service (Former Employee) – Edmonton, AB – 3 November 2016
Terrible experience. Worked full time for a year, understaffed and overworked. Revolving door of new employees. Management and supervisors are friends, so unless you're "in" good luck at advancement, or any sense of job security.
I'd skip this one if I were you!
Get to work around aircraft
Long hours, no benefits, no flight benefits, poor management, terrible scheduling, under qualified people currently in integral positions. Gong show