Airport Ramp Agent
Executive Flight Centre - Fort McMurray, AB

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The Ramp Agent will be supporting all ground handling operations, de-icing applications and possibly some fueling situations. The Ramp Agent is accountable for all areas of aircraft ground handling and is required to operate in a safe and efficient manner and as directed by the Ramp Supervisor

The Ramp Agent will focus on strengths and weaknesses and developing a plan in a team environment to address any needed changes. The role will be responsible for individual commitment to in the pursuit of consistently high Ramp Agent operations

uties & Responsibilities

  • Ensure adherence of corporate and departmental policies and procedures
  • Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
  • Load and unload aircraft
  • Marshall and chock aircraft
  • Provide a variety of servicing on aircraft
  • Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting
  • Direct passengers on the apron as instructed by passenger service agents
  • Ensures correct baggage loading information is given to each aircraft, including any ballast concerns
  • Operate all ground service equipment
  • Maintain safety standards and care of GSE.
  • Perform audits on handling, safety and security as required and involvement in implementation regarding cargo and aircraft handling.
  • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Plan and prioritize work for self
  • Participate in one-on-one and/or small group training presentations for ground handling on service activities and established policies and procedures
  • Provide award-winning ground handling; build quality relationships with customers, suggest new services
  • Ensure you are compliant to OSHE standards
  • Troubleshoot issues within the ground handling process.
  • Performs other duties as required


  • High school diploma or GED required
  • A certificate or diploma in a related field an asset
  • Minimum - 18 years of age
  • Valid class 5 driver’s license – No Graduated Driver’s License
  • Ability to work inclement weather and extended shifts
  • Ability to work with minimal or no supervision
  • Airport Security Clearance
  • Type of Driver's Record: Driver's Abstract
  • First Aid and CPR an asset
  • Basic mathematics skills
  • Strong Ramp Agent and troubleshooting skills
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Highly motivated and able to work independently
  • Proven data entry, data editing and typing skills
  • Professional appearance and manners
  • Experience in all aspects of ground handling and people management
  • Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required
  • Able to respond quickly in a dynamic and changing environment
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Ability to multi-task and establish priorities
  • Exhibit initiative, responsibility, and flexibility
  • Able to effectively communicate both verbally and in writing
  • Proficiency with word, excel, etc., courses provided if necessary
  • Strong work ethic and positive team attitude

Working Conditions

  • Approved overtime as required
  • Lifting or moving up to 75 lbs may be required
  • Working in all types of weather conditions
  • Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.

Please note that this is a Fort McMurray based position. The successful candidates MUST be living in Fort McMurray or relocate to Fort McMurray at their own expense.