Admin/ Customer Service Agent
Executive Flight Centre - Fort McMurray, AB

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Location:

Executive Flight Centre - Fort McMurray

DUTIES AND RESPONSIBILITIES FOR POSITION

Perform duties required to respond to customer requests and maintain data relating to aircraft flights

  • Communicate with customers by phone, radio, or in person to determine nature of customer’s request, taking action to resolve the issue or concerns.
  • Issue boarding passes and check travel documents and ID.
  • Check in baggage and direct passengers to designated area.
  • Verify passenger count with crew members.
  • Communicate with line service employees in the preparation of aircraft for flight.
  • Process credit card transactions pertaining to aircraft flights.
  • Process all cash transactions and balance cash drawer.
  • Assist customers in the ordering/reserving of rental cars, hotel reservations, catering, etc., when requested.
  • Data Entry in Excel.
  • Answer and relay all calls.

EDUCATIONAL/SKILL REQUIREMENTS:

  • An aviation background is preferred.
  • Must have excellent communications skills (both written and verbal) and the ability to analyze and interpret aircraft data
  • Strong customer service skills required.
  • Be able to work in a fast paced environment with little or no supervision
  • Knowledge of MS Word and Excel is needed
  • Ability to multitask
  • Punctuality and dependability a must
  • Professional demeanor and attire is required

Must be open to flexible schedules for Monday to Friday

Airport Security Clearance required

Reliable transportation to and from work is a necessity


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