Pros: really cool events
Cons: extreme delay in payment, event coordinators that do not respond to your emails, excuses given for why you haven't been paid, being bombarded with check-in emails, text messages, and phone calls
I began working for EventPro Strategies as an Independent Contractor aka. Brand Ambassador at the end of August. (August 27th, 2014). When I first spoke to the coordinator assigned to my event, everything seemed wonderful. She answered all of my questions about the promotion, payment time-frame (30-45 days after completion of the event), and made me feel really excited about the opportunity.
I worked that particular promotion for about 2 weeks from 8/27/14 - 9/7/14. The activation was fun. I had a blast with the team I was part of, and really wanted to do more promos with the company.
I started to talk to some of the other BA's that had done previous events for EPS. A few of the BA's had worked for EPS and told me that it took FOREVER to get paid. They said it was so long ago, that they didn't know if their payment policy had changed. I was a little nervous about getting paid on time, but I remained optimistic since this was my first event with the company.
The event ended, and at about the 35 day mark, I emailed my event coordinator about payment. NO RESPONSE. Two weeks from my first email, I sent her a follow-up email about payment...again NO RESPONSE. I reached out to some of the other BA's I worked with on that event, and they were experiencing the same issue I was having in communication with our coordinator.
By this time, I had actually started working another event with EPS, and had a different coordinator. I asked him for an alternate contact for payroll inquiries, and was able to speak to someone via email in payroll.
The Admin Paperwork Specialist – more... I spoke with (10/17/14) advised that it typically takes 45 days for payment, and that I should have received a check by now. She told me that payroll hadn't released checks for the last week of August, which was why no one received payment yet. She also told me that she couldn't give me an ETA on when I would receive my check. I waited a few days, and followed up on that email to see if I could get a time-frame on payment, and see if payments would even go out this month. Another Admin Paperwork Specialist was added to the email and responded that due to high volume, EPS is behind in getting payment out. She offered an apology, and said that they are working diligently to get payments out to people. She also told me that she could not give me a time-frame on when I would get paid. She said she would speak to payroll that coming Friday, and get back to me.
On (10/24/14) I reached out to payroll again to follow-up, and one of the admins advised this time that my name was not on payroll's list of payments that were processed that week. I was offered no further explanation, and again no time-frame as to when I would be paid.
The second admin responded to me stating as follows:
"I sincerely apologize for the unexpected delay in your payment. Since this is your first year working with EPS you may not have experienced this seasonality slow-down in payments. Apologies for the miscommunication as this is a normal cycle within our industry; it happens industry-wide and is not unique to us. As stated below, we strive to pay within 30-45 days after the event's completion, but unfortunately due to circumstances surrounding the seasonality of the event industry, some of our talent payments have been temporarily pushed beyond the 45 day mark which is why you have yet to receive a paycheck."
I'm beyond frustrated at this point. The admin also advised that EPS had only gotten up to paying out programs that ended the week of August 17th, 2014. ***I went ahead an cancelled the rest of the vents that EPS booked me for.***
I understand that things happen, and sometimes things go amiss, but none of this was communicated to me up front. I had to practically hunt someone down that could give me some part of an explanation on where my money is. If this was a singular incident, then I could understand, but NONE of the people that I worked the event with have received a response in regards to their payment inquiries. If payment typically takes 45 days, it needs to be communicated up-front before a person commits to the job. We are expected to show-up and show out, arrive early, provide satisfactory service, and represent the company in a professional manner at all times...but the company has not held up their end of the bargain. I hope someone from EPS sees this, because their business practices need to change. – less