Eve Chocolatier is a small artisan chocolate company made up of hard-working, creative and customer-focussed individuals. The Eve Chocolatier team is seeking a high energy, self-starter with an entrepreneurial spirit to lead our new boutique in Uptown Waterloo.
The desired candidate for this position will possess previous experience in a quality, customer-service driven environment.
This challenging role will require an ambitious person to be responsible for all aspects of running the business and motivate the team to exceed customer expectations and achieve new levels of success.
Responsibilities and Expectations:
Responsible for hiring, training and scheduling retail sales associates
Maintain spreadsheets for analyzing store metrics
Support and adhere to all company Policies and Procedures
Ensure each customer is greeted and serviced in a warm, friendly and engaging manner with the highest level of customer service
Assist in developing local marketing strategies
Excellent communication and interpersonal skills
Extremely polished and professional presentation
Outstanding dedication to customer service
Strong staff coaching skills