Front Desk Agent
Esther's Inn - Prince George, BC

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www.esthersinn.com

As our Front Desk Agent, you will represent the hotel to the guest throughout all stages of the guest's stay by providing superior customer care.

Terms of Employment: Permanent, Full Time, Part Time; Weekend, Day, Night, Evening; Requires Flexibility, and able to work in rotating shifts.

Duties & Responsibilities:

  • Greet all guests in a friendly, helpful manner
  • Maintain an inventory of vacancies; reservations and room assignments.
  • Know room locations, types of rooms available, and room rates.
  • Register arriving guests and assign rooms.
  • Making, receiving and transferring calls
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with the guest.
  • Coordinate guest room maintenance work with the maintenance division.
  • Process reservations received by emails for guests.
  • Answer the switchboard and direct calls in a proficient, courteous manner.
  • Maximize sales and revenue for the Hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customers' privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Keep the front desk and back office clean and free of clutter and garbage.
  • Other duties as requested

Qualifications:

  • Strong customer service background
  • Ability to maintain professionalism under pressure
  • Basic computer knowledge including MS Office Word & Excel.
  • Preference given to those with previous Hotel Front Desk experience
  • Ability to work a flexible schedule, including weekends and holidays.
  • Ability to work variable shifts which would include evenings and overnight shift.

Position availability: Immediately

NO PHONE CALLS PLEASE *

Thank you for your interest. Only selected candidate will be contacted for an interview.


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