Pros: great management and crew, excellent facilities, free gym membership, fun and enjoyable work environment, ability to move up in position
Cons: no benefits to part timers, very little hours given to employees, pay rate is very low
A typical day at work for me involves greeting members as they come in the door, checking them in, making sure the front desk is clean, spotless, and stocked, and making sure the team is focused, fired up, and ready to have a fun work day.
From time to time we deal with billing issues, member complaints, purchasing personal training services, spa treatments, – more... and private Pilates sessions as well.
The management is excellent and they make sure you are constantly praised, appreciated, and on top of your game. They treat you like a family and make sure you are happy.
My coworkers are great, we have amazing synergy and we work like a team! I take charge but don't bark orders and we all get along, when something needs to be done they listen to me, and I listen to them as well. No power struggles, no issues in who's in charge, in the end we feel as though we are a team working together to provide the members the best experience possible.
The hardest part of job really isn't all that bad in my opinion. During peak hours we have members flood through the door and phones ringing off the hook. I'm an excellent at multitasking so I enjoy these moments. I answer the phone, greet, deal with billing issues, check members in, and at peak hours get members signed up for group classes.
Honestly the most enjoyable part of the job is the people. The staff I work with is so friendly, fired up and energetic, and the management team really does show concern and wants the best from you. There is no "being chewed out" or "yelled at". There are coachings, pep talks, and plenty of constructive criticism to help you understand what you are doing correct, and what needs to be improved.
This job has taught me how to take charge and be a leader without bossing people around and making them feel below me. It taught me to take pride and owner ship in the front desk and treat it as though its my own home and should be taken care of properly. Its taught me how to be quick thinking, quick on my feet, react fast, and handle a high volume of tasks in a fast but efficient and safe manner. Most of all it taught me how to work with a great team of people who have each others backs and in the end want to see each other flourish. – less