Company Profile: Entripy (www.entripy.com) is Canada’s leader for custom printed t-shirts and is a leading provider of custom apparel in Canada. It provides garment design, screen printing and embroidery services from its Oakville, Ontario state-of-the-art facility. Entripy aims to provide on-time innovative branding solutions and assists with marketing promotions and brand awareness. With an expansion into hard goods promotional products, Entripy is a one-stop shop for branded apparel and products.
Salary Range: $13-15 per hour. Full benefits will be offered after 3 month probation.
Job Summary: Reporting to the Retail Sales Manager, the Customer Service Representative is responsible for corresponding with clients on a daily basis to process orders through Entripy’s CRM system. This position takes place in a high performance, fast-paced, customer-focused environment. The main responsibilities will include; providing clients with product and service information, requesting account information, determining the most effective solution to customer requests, maintaining customer accounts and having a full understanding of company processes and procedures. This position is required to execute the following duties, possess the following skills and qualifications:
Duties/Responsibilities
Providing exceptional customer service to new and existing clients in a professional manner
Responsible for working with clients, processing orders and following up to maintain client relationships
Establish, develop and maintain business relationships with new and existing clients
Respond to client inquiries by phone, email and web support in a timely manner
Assist walk-in clients by providing quotes, showing samples in showroom and providing tour of facilities
In-depth knowledge of company website, catalogue and current promotions
Process orders using CRM system
Ensure that all assigned responsibilities and special projects are completed efficiently and on time
Must show sales growth
Proactive in taking initiative to go above and beyond assigned role
Support to senior staff when needed
Skills and Job Requirements
Excellent communication skills, both written and verbal
Positive attitude, enthusiasm and professional manner
Team player with strong interpersonal skills
Speed, accuracy and strong attention to detail
Able to multitask, prioritize and work in a fast paced environment
Detail oriented with strong organizational skills
Excellent time management skills, with ability to meet deadlines in a proactive manner
Qualifications
Minimum high school diploma required. College preferred
Customer service/sales experience an asset
Proficient in MS Office
Working knowledge of Netsuite an asset, but not mandatory
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Only qualified candidates will be contacted, however all applications are appreciated and kept on file for future consideration.
