Customer Service Specialist / Assistant (Former Employee), Okotoks, AB – August 26, 2015
It was enjoyable to work for Enterprise Holdings, flexible, family orientated, and good training................................................................................................................................................................................
Customer Service Representative (Current Employee), Mississauga, ON – December 16, 2013
Pros: meeting, dinner and staff gatheings
Cons: long hours
It was a very well organized company. Every day for me at work was very busy, lots of paper work / learning being able use new software's. New clientele account setups appointments during tax season. The hardest part of the job i would say was to not stay busy. Overall i would say very talented co-workers and we worked as a family.
Customer Service Representative (Former Employee), Oshawa, ON – November 24, 2013
Pros: job security
Cons: long hours, internal cliques
My time at enterprise was well spent getting to acquire alot of new skills and knowledge. days were long but there was great job security and was chances for advancement (as long as you are in tight with management)
Car Service Agent (Current Employee), Toronto, ON – November 6, 2013
Pros: staff room, drive cars, fun staff
Cons: being outside in the cold, driving for long periods of time
-Worked on a fixed schedule either 7am-6pm or 12pm-6pm -First thing is the check in vehicles that have been dropped off my clients -Clean and wash on average 20 cars a day -Whenever I am not stationed – more... to detail cars, I would be sent to drop of or pick up clients -I am to give each client a safe and enjoyable ride to their destination -All co-workers are great to work with, its also a younger staff -The most enjoyable part of job is all the jokes we have working and being able to drive different cars - The hardest part is during to winters haven't to be outside – less
Management Trainee (Former Employee), Lloydminster, AB – October 16, 2013
Pros: free lunch at meetings
Cons: managers are too personal, accountablilty, work/life balance, micromanaging, very strict dress code, unfair advancement requirements
Enterprise has too many problems to mention, but by far the worst are the fact they expect 50+ hours a week minimum. They expect this because the "Guaranteed minimum wage" is 40k a year but most of your – more... money is made in overtime since they only pay 14$ an hour. Also this is a thing they do not explain well during the interview process and you will not realize till roughly your second week.
Other problems include job security (if your numbers are too low, or your having a bad day and you are a little off on the dress code your job is at risk), Management micromanaging (area managers make most of the decisions regarding the branch but often only visit one day a month), Accountability ( the management system is designed that the area manager make 90% of decisions regarding branch development but branch managers hold all the accountability if the decision leads to negative growth whereas if it produces positive growth they get promoted), Advancement requirements (the advancement requirements/promotions are not based on ability but purely on branch numbers eg. there was a big hail storm in Calgary and huge demand for rentals, numbers went up and a dozen people got management promotions because of the high numbers not because they were the best people), and managers will call you after hours. – less
Cons: long business day (730am-615pm), slow turnover for promotion
The great thing you get from working at Enterprise is how to manage your time and multi task. Enterprise really does give you the training to be a successful manager and how to run your own store. The – more... typical day involves all parts of the business. From selling, accounts recievable, phones, and marketing are just some of the things you could do before lunch. The most enjoyable part of the job is getting to meet a bunch of different customers in a short amount of time. You get to know these people on a personal level very quick and then its our turn to take it over and make sure they recieve the best customer service possible. The main thing I have learned working here is customer service. Providing great customer service has shown me that it can grow my business, make myself more money and have customers turn into friends. – less
Branch Corporate Account Manager (Former Employee), Toronto – October 1, 2013
Responsible for all corporate rental sales and relations Weekly outbound sales call to new and existing clients Conducted daily sales and marketing calls to clients to arrange potential contracts Closed rental car sales in timely professional manner
Busy, Fun, Fast paced customer related environment.
Assistant Manager (Current Employee), Edmonton – September 18, 2013
Pros: team building events
Cons: long hours
A Typical day at work involves Managing the floor, Making sure every customer is helped in a timely friendly fashion. Leading my team to drive customer services and profitability of the branch. This involved – more... team building, training, and organizing in-house contests to make work fun and build friendly competitiveness between other staff at the branch, relating to up-sells.
I've learned a lot of things working with enterprise. I've had lots of opportunity to hone my customer services skills. As well as leading a team of people running a successful branch. This includes training, developing and team building.
The most enjoyable part of the job was probably the people who I get to work with.
The hardest part about the job is the work life balance. Working with Enterprise involves putting in a lot of hours. However since my latest promotion, I now work an average of 11-12 hours a day, sometimes without taking a lunch. This leaves me drained at the end of the day and I find i'm neglecting other aspects of my life. – less
Management Trainee (Current Employee), Lindsay, Ontario – September 8, 2013
Pros: great team
Cons: long hours
As a front-line staff member I get to deal with the public, service new and existing clients and accounts, and work with local business partners to secure and increase our presence within our local market. – more...
My team consists of both fulltime and parttime employees, all of whom enjoy putting the client first in order to achieve our remarkable customer service score/ranking within our group of branches.
The most difficult part of my job is the long hours, leaving very little time for life outside of work. – less
Great position to gain experience in sales, customer service and management
Management Trainee Intern (Former Employee), Victoria, BC – September 3, 2013
Handle customers on a day to day basis. Ensure that each customer is completely satisfied with their rental. Learned many sales skills as well as improved customer service skills. Management was strong – more... and work directly with you to improve your skills. Co-workers were great very friendly environment. Hardest part of the job was dealing with difficult customers. Most enjoyable part of the job was improving skills and working with the co-workers. – less
Administrative Assistant/Receptionist (Former Employee), Winnipeg, MB – August 27, 2013
Pros: work clothing benefit, great pay, great people and one of the best supervisor's
This was the best work environment-I was respected, valued and most of all appreciated for the work I did. They took into consideration that I was a single mom and everything worked great. I was given the opportunity to "make the job my own."
Was offered a position as an HR Assistant but declined for the sole reason that I loved my position and had only been there for a small period of time.
Service Agent (Current Employee), Mississauga, ON – June 9, 2013
Pros: some lunches covered by the branch
Cons: sleazy "used car salesman" mentality, long hours, low pay, high turnover
• 7:15 am start, 1 hour break and 6-6:30 finish • clean cars all day, in the back of the office • not very structured, very disorganized from the perspective in the back • Pays 10.50/hour (minimum wage – more... currently 10.25) • physically demanding, washing and vacuuming cars by hand for ungrateful customers who complain that they aren't clean enough, when 10 minutes were given to clean it. • customers that you drive (pick up or drop off) wont tip • The company doesn't like hiring service agents(car preps) full time to reduce costs and they don't have to provide benefits. – less