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Enterprise Rent-A-Car
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2,077 reviews

Enterprise Rent-A-Car Employer Reviews

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Great company good experience
Management Trainee (Former Employee), winnipeg, manitobaJune 15, 2012
Pros: teaches you the value of hard work
Cons: hours are unreasonable if you have any hobbys
The days are very hard at Enterprise. I would tell someone to only take this job if they are serious about seeing it all the way through.

If you work hard here you will be rewarded.

However, there are easier ways to be well paid that working 11 hours a day and dealing with less than courteous customers.
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Basic Job to forfill your basic needs
Service Agent (Former Employee), Richmond Hill, ONApril 30, 2012
Pros: lots of driving and manual labour
Cons: low wages long hours
At the very most this job offers the minimum of lifestyle due to the minimum in wages but that should be expected based on job duties and the structure of the company itself.
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Great company with amazing values
Management Trainee/AR Specialist (Former Employee), Calgary, ABApril 23, 2012
Pros: amazing training, mentorship program, helpful managers
Cons: long hours
My typical day at work, while at the branch, consisted of cleaning cars in the morning and then providing excellent customer service as well as a great rental experience. We learned a great deal of conflict resolution while dealing with customers. The one thing about this company was the standard of employees they hired. It was great pleasure working – more... with each and every one of them on a daily basis. The hardest part of my job was the long hours. Once again I enjoy dealing with people and that was the most enjoyable part of my day. – less
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Strong Culture and lots of room for advancement
Management Trainee (Current Employee), Calgary, ABApril 15, 2012
Pros: when there is training, it has a lot of value
Cons: long hours, no co-workers, very cliquey
The typical day at Enterprise Rent-A-Car consisted of either complete stress or mind numbing boredom.
I learned sales skills that are transferable to any environment
Management is strong in the organization
Currently I have no co-workers I am working by myself.
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Fast paced environment with tense situations.
Management Trainee/Satellite Branch Supervisor (Current Employee), El Segundo, CAJuly 28, 2014
Pros: learned how to adapt to each customers' needs & a lot about the automotive industry
Cons: lack of work-life balance, working 7-8 hours before receiving a break
A workday consists of arriving early to the rental branch at 7:30AM and leaving late around 6:30 or 7PM. Lunches are inconsistent and are usually given around 2-3PM. Management lacked in providing further education to improve my skills which motivated me learn on my own, pursue mentors, and operate the rental car business in a more professional manner. – more... The hardest part about the job is being comfortable with being uncomfortable in very stressful tense situations. Being the top performing sales employee at the branch, the management felt compelled to place the responsibilities of experienced managerial duties on me due to lack of professionalism of my fellow coworkers. I currently manage and operate a satellite branch of Enterprise that deals specifically with insurance rental customers. On a daily basis I perform rental callbacks, close pended tickets, contacting insurance companies for authorizations, managing my fleet of vehicles, creating damage reports, managing the car prep employees, and diffusing difficult customer service situations. This job has helped improve my customer interaction skills that has lead to my highly successful closing rate. I've learned how to adapt myself to each individual customers' needs to provide the best experience for them. My motivation for performing this job is to help provide people with what they need in a polite, professional, and courteous manner while giving the best customer service experience for further repeat business. The best part of the job is shaking the customer's hand as I thank them for their business and then seeing them come back requesting to specifically work with me. – less
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not bad for a call center
Customer Service Representative/Support Services (Current Employee), St. Louis, MOJuly 28, 2014
Pros: some positions are work from home
Cons: its hard to get days off in some departments
If you are used to call center environment, then this isn't bad. A lot of positions have gone remote so you can work from home. Its nice that when you're done with your shift, you log out and are on your time until its time to go back to work. Decent health benefits and fair amount of vacation time after the first year.
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A good place to start
Assistant Manager (Former Employee), manhattanJuly 28, 2014
Pros: a great company to begin after college, room for advancement
Cons: long hours
It is a great place for someone to get their feet wet in the working world. The hours are long and working on weekends and after hours is routine. There is room for advancement if you are in for the long haul but it takes a certain personality. You meet great people.
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Elite Professional work enviormnet
Customer service Rep (Former Employee), Atlanta, GAJuly 28, 2014
Helped Customer to feel welcomed and provided knowledge about vehicles in order to help the customer choose the best rental. Resolved Customer issues and concerns
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Great place to start a career and learn how to operate a business.
Manager (Former Employee), ColumbusJuly 28, 2014
Pros: free lunches, health and dental care, 41k
Cons: sometimes no lunch breaks
Great place to start a career and learn how to operate a business. A typical date at work consisted of customer service, marketing, accounts receivable, marketing and training employees. I learned that being organized is the best way to have a productive day. Holding your self and employees accountable is the best way to see improvement. Customer service – more... is the way of life and always set goals so that you are successful. I had an awesome relationship with my coworkers. I learned that meeting and confronting problems head on will prevent a lot of confusion. The hardest part of the job was washing cars in a suit and being sweaty all day. The most enjoyable part of my job was working with my employees and coworkers. – less
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Good Work Life Balance, Managment is out of touch
Remarketing Logistics Coordinator (Current Employee), Carleton, MIJuly 27, 2014
Pros: good scheudle
Cons: out of touch management
I love the Company, but the management is out of touch with their employees.
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Great Company
Area Car Sales Manager (Former Employee), Bakersfield, CAJuly 25, 2014
Pros: advancement opportunities, management training, great learned skills.
Cons: no family life, starting wages low, long hours sometimes
Great company to work for if you like working hard and playing hard.
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Very productive and fun work environment at Alamo/National Car Rental
Rentals Agent/Customer Service Rep (Current Employee), Midway Airport Chicago, IlJuly 24, 2014
Pros: commission payout if apply, elite dinners for best performance of all sales etc. lunch for hard work, and compliments by clients.
Depending on the season it can be a very high volume of clients coming through the business. So it's fast pace and high sense of urgency to all clients. I've learned to keep a very pleasant smile on my face, while making the clients comfortable and completely satisfied with my service. My management team provides great motivation, and skills in efficient – more... problem solving to assets each clients needs for a great experience with our company. My co-workers and I work as a team to assure our clients have that comfortable family like environment. We show them that we can have fun while working hard. We work together to make sure that they have the best experience with us. Working outside in the winter season I would say is the hardest part of my job. Knowing that I but a smile on my clients face by providing them with all the information and great service of renting and returning a vehicle. Working with a great group of people makes it all worth going to work. That I can say is very enjoyable. – less
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Love that job
Service Agent (Former Employee), Decatur, TXJuly 24, 2014
Pros: communicate with manager, service agents and customers in positive ways.
Cons: no negative at all.
I love that job so much! I lost that job due of cited, not related to work. It was my personnel that I got cited as they have to let me go till I cleared the cite as rehire back again next 3 years as Enterprise Holding's policy.
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Long hours and flawed
Management Trainee (Former Employee), SalfordJuly 23, 2014
Pros: meet some nice people
Cons: no life bad pay long hours and the company don't care
I worked for this company for years
Long hours 50 plus per week
It a if your face fits for promotion
Head office and higher up staff clueless and jobsworths
Staff turn over a joke and you have to ask the question why if you have a degree choose car rental?
Most hire car employees other company's make a commission on there sales with Enterprise nothing – more... your just making money for the higher up.
Money never really goes up so avoid – less
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Entry level sales job
Assistant Manager SFO (Current Employee), San Francisco, CAJuly 23, 2014
Pros: people you work with
Cons: hours, salary, slow progression
Long hours
Sales oriented
Customer service based
Clean cars, pick up customers, up-sell car and sell optional insurance products
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ERAC
Sales Management Trainee (Former Employee), Houston, TXJuly 22, 2014
ERAC is a decent job to get right out of college to make a little money while getting some experience, The turn over rate is very high due to demands of the job.
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Fun and fast paced
Shuttler (Former Employee), Omaha, NEJuly 22, 2014
I would drive cars from the lot to the airport. Would return from the airport with a car that had been returned to be cleaned and sent out again. I would scan cars in and out of the lot keeping inventory of all cars coming and leaving the lot. The managers were great. They were caring and understanding. They would joke with the employees. They were – more... one of us, rather than just giving orders and walking away, they set the example for what we needed to do and how it needed to be done. The hardest part of this job was having to be outside the whole shift when it was snowing or raining. – less
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Culture is awesome... and that's about it
Management Program (Former Employee), Phoenix, AZJuly 21, 2014
- Long days to pay ratio isn't good
- Learn a lot about sales
- Did not see future in company
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Its okay
Car Prep (Former Employee), Salt Lake City, UTJuly 21, 2014
Pros: i like to drive so driving and driving in different types of vehicles is nice
Cons: early weekends, did not like the manager (the asst. managers were nice though)
Clean cars and pick up or drop off customers, how to clean a car really well, the manager was a dick, my co-workers and the asst. managers were great. The manager wanted every car cleaned before you left and some times you left an hour and a half later than you were supposed to. Driving nice vehicles around was fun.
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Great fast paced environment with excellent customer service, sales, and team work
Service Agent to Management Assistant (Current Employee), Baton Rouge, LAJuly 21, 2014
A typical work day at Enterprise is very fast paced and interesting. We are heavily centered around customer service and sales. I've learned how to adapt to changing situations while maintaining composure, professionalism, and patience. I have grown to love the challenge of finding a way to sell insurance, up-sales, and gas to customers while also assisting – more... my co-workers in improving their sells abilities. My management team are all great to work with and we consider ourselves a "well oiled machine". My co-workers make coming to work everyday enjoyable. The hardest part of my job has to be the work hours. The most enjoyable part of my job is definitely the crew I work with and the knowledge/experience I gain daily. – less

About Enterprise Rent-A-Car

Enterprise Holdings is in the driver's seat in the global car rental business. Through its Enterprise Rent-A-Car, Alamo Rent A – Read more

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