Pros: variety in daily agendas, free lunch on fridays, fun, high-energy environment
Cons: multiple tasks can feel overwhelming at first, learning how to handle being yelled at by customers.
There's no such thing as a typical day at Enterprise. Some days you get in, make your coffee, forecast your day (if you hadn't the day before), ensure cars are clean, taken to maintenance, and ready before customers arrive, review your accounts receivable, and complete car deliveries as scheduled. Some days you would clock in at 7:45am, take lunch at – more... 12, come back at 1, and clock out at 6pm.
Other days you will come in an hour early to try and prepare for the day, but there are already a few customers outside ready to be helped. Between ensuring that they are happy with how you help them, the phones ringing 3 and 4 lines deep, a customer returning a damaged car, and not forgetting about the deliveries you need to do, all whilst the lobby is filling with customers and the phones are still ringing... You might not leave until well after close, didn't get lunch, and didn't clean all the cars for the next day.
After four years with the company, I can confidently say that this is the nature of this retail career. It's a mixed bag. Good with bad,I've enjoyed it overall. Enterprise is flexible with your life's needs, as long as you approach them about it. The most enjoyable part of the job is knowing you've helped people go about their lives, be it a planned trip, or simply having a way to work despite their car being in the shop.
Prepare to utilize your multitasking skills. You will multitask for at least 8 out of your 9-10 hours each day. Management wants you to have a success story, so they can have a success story by getting you promoted.
You will wash cars in business professional attire. You will pick up and drop off customers. You will deliver cars. You will be coached by management on different sales techniques, and praised highly when you sell well. You will hear a lot of your customers' personal stories, whether you wanted to or not. You will get yelled at by customers. You will be loved by customers. – less