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Enterprise Rent-A-Car
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1,914 reviews

Enterprise Rent-A-Car Employer Reviews

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Not the best
Customer Assistance Representative (Former Employee), Regina, SKMarch 16, 2014
Pros: advancement, benefits, sales training
Cons: negative work environment, pressure to maintain numbers, high turnover, hostile coworkers due to advancement
Enterprise is a good company for people looking to advance. It is busy, and fast paced. Management cares more about numbers than employees though since their bonus is based on this. The pay is not great compared to other rental companies that make commission. At Enterprise you make commission for your managers and this puts a huge pressure on sales. – more... Customer satisfaction is a key point though and I felt this was a positive. As I said you can advance, but you need to be in the "club" in order to do so. Overall, I did not enjoy this job because of the enormous amount of performance pressure with very little return for myself as I was not seeking advancement. – less
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Productive and fun workplace
Service Agent (Current Employee), Toronto, ONFebruary 12, 2014
Pros: free coffee and snacks, 1 hour lunch break, 55% off employee discount
Cons: long days (7am to 7pm)
-Great employers and management
-Great for business, retail, and customer service experience
-Great environment and includes a fantastic team
- Best part of the job is to drive brand new BMW's, Mercedes Benz's ect...
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Productive work environment
Senior Customer representative (Former Employee), Calgary, ABFebruary 10, 2014
Pros: good management
Cons: long hours
The Management was amazing, the pay was alright. very understanding and good benifits
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Productive workplace, long hours and good advancement
Branch Manager (Current Employee), AlbertaFebruary 4, 2014
You will work long hours but there's always room to grow in Enterprise if you prove yourself.
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Friendly & Fun Environment
Maintenance & Damage Manager (Former Employee), Calgary, ABJanuary 14, 2014
Pros: chances of advancement
Cons: you have to put in your time and learn all aspects of the business
It is a great company to work for, the benefits are excellent.
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Good place to work with the right crew of staff
Management Trainee (Current Employee), Calgary, ABDecember 17, 2013
Pros: discounts
Cons: long hours
Printing, signing and filing rental contracts. Furthermore, being a liaison with body shops, insurance companies, and adjusters.
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Productive and fast pace envoirment
Customer Service Representative (Current Employee), Mississauga, ONDecember 16, 2013
Pros: meeting, dinner and staff gatheings
Cons: long hours
It was a very well organized company. Every day for me at work was very busy, lots of paper work / learning being able use new software's. New clientele account setups appointments during tax season. The hardest part of the job i would say was to not stay busy. Overall i would say very talented co-workers and we worked as a family.
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Management Trainee Program
Customer Service Representative (Former Employee), Oshawa, ONNovember 24, 2013
Pros: job security
Cons: long hours, internal cliques
My time at enterprise was well spent getting to acquire alot of new skills and knowledge. days were long but there was great job security and was chances for advancement (as long as you are in tight with management)
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Fast-paced, professional working environment
Car Service Agent (Current Employee), Toronto, ONNovember 6, 2013
Pros: staff room, drive cars, fun staff
Cons: being outside in the cold, driving for long periods of time
-Worked on a fixed schedule either 7am-6pm or 12pm-6pm
-First thing is the check in vehicles that have been dropped off my clients
-Clean and wash on average 20 cars a day
-Whenever I am not stationed to detail cars, I would be sent to drop of or pick up clients
-I am to give each client a safe and enjoyable ride to their destination
-All co-workers – more... are great to work with, its also a younger staff
-The most enjoyable part of job is all the jokes we have working and being able to drive different cars
- The hardest part is during to winters haven't to be outside – less
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good pt job
Car Jockey (Former Employee), Markham, ONOctober 23, 2013
good flexible hours ,for part time work , staff is very professional
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Practically slave drivers
Management Trainee (Former Employee), Lloydminster, ABOctober 16, 2013
Pros: free lunch at meetings
Cons: managers are too personal, accountablilty, work/life balance, micromanaging, very strict dress code, unfair advancement requirements
Enterprise has too many problems to mention, but by far the worst are the fact they expect 50+ hours a week minimum. They expect this because the "Guaranteed minimum wage" is 40k a year but most of your money is made in overtime since they only pay 14$ an hour. Also this is a thing they do not explain well during the interview process and you will not – more... realize till roughly your second week.

Other problems include job security (if your numbers are too low, or your having a bad day and you are a little off on the dress code your job is at risk), Management micromanaging (area managers make most of the decisions regarding the branch but often only visit one day a month), Accountability ( the management system is designed that the area manager make 90% of decisions regarding branch development but branch managers hold all the accountability if the decision leads to negative growth whereas if it produces positive growth they get promoted), Advancement requirements (the advancement requirements/promotions are not based on ability but purely on branch numbers eg. there was a big hail storm in Calgary and huge demand for rentals, numbers went up and a dozen people got management promotions because of the high numbers not because they were the best people), and managers will call you after hours. – less
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Great starter job to your career
Assistant Manager, Management Assistant (Current Employee), Brampton, ONOctober 10, 2013
Pros: sales incentives (gift cards), branch lunches
Cons: long business day (730am-615pm), slow turnover for promotion
The great thing you get from working at Enterprise is how to manage your time and multi task. Enterprise really does give you the training to be a successful manager and how to run your own store. The typical day involves all parts of the business. From selling, accounts recievable, phones, and marketing are just some of the things you could do before – more... lunch. The most enjoyable part of the job is getting to meet a bunch of different customers in a short amount of time. You get to know these people on a personal level very quick and then its our turn to take it over and make sure they recieve the best customer service possible. The main thing I have learned working here is customer service. Providing great customer service has shown me that it can grow my business, make myself more money and have customers turn into friends. – less
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Branch coropate accounts manager
Branch Corporate Account Manager (Former Employee), TorontoOctober 1, 2013
Responsible for all corporate rental sales and relations
Weekly outbound sales call to new and existing clients
Conducted daily sales and marketing calls to clients to arrange potential contracts
Closed rental car sales in timely professional manner
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Wow! I loved my time at Enterprise.
Assistant Manager (Former Employee), Welland, OntarioSeptember 25, 2013
I was able to develop my marketing and sales skills with a great team.
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Busy, Fun, Fast paced customer related environment.
Assistant Manager (Current Employee), EdmontonSeptember 18, 2013
Pros: team building events
Cons: long hours
A Typical day at work involves Managing the floor, Making sure every customer is helped in a timely friendly fashion. Leading my team to drive customer services and profitability of the branch. This involved team building, training, and organizing in-house contests to make work fun and build friendly competitiveness between other staff at the branch, – more... relating to up-sells.

I've learned a lot of things working with enterprise. I've had lots of opportunity to hone my customer services skills. As well as leading a team of people running a successful branch. This includes training, developing and team building.

The most enjoyable part of the job was probably the people who I get to work with.

The hardest part about the job is the work life balance. Working with Enterprise involves putting in a lot of hours. However since my latest promotion, I now work an average of 11-12 hours a day, sometimes without taking a lunch. This leaves me drained at the end of the day and I find i'm neglecting other aspects of my life. – less
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Very Flexible Hours
Car Prep (Former Employee), Edmonton, ABSeptember 15, 2013
Pros: great people and hours
Cons: low pay
Great Team, and environment,
Great Team, and environment
Great Team, and environment
Great Team, and environment
Great Team, and environment
Great Team, and environment
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proactive
Lot Attendant/Car Prep (Former Employee), toronto ontarioSeptember 11, 2013
Pros: friendly
Cons: no cons
great place to work, very friendly and very proactive in all
they do....
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Great Culture
Management Trainee (Former Employee), Toronto, ONSeptember 9, 2013
Pros: entrepreneurial skills
Cons: work/life balance
E-Cars is a amazing organization to work with. Great opportunities for growth and great support from management.
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Great team, long hours.
Management Trainee (Current Employee), Lindsay, OntarioSeptember 8, 2013
Pros: great team
Cons: long hours
As a front-line staff member I get to deal with the public, service new and existing clients and accounts, and work with local business partners to secure and increase our presence within our local market.

My team consists of both fulltime and parttime employees, all of whom enjoy putting the client first in order to achieve our remarkable customer – more... service score/ranking within our group of branches.

The most difficult part of my job is the long hours, leaving very little time for life outside of work. – less
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Great position to gain experience in sales, customer service and management
Management Trainee Intern (Former Employee), Victoria, BCSeptember 3, 2013
Handle customers on a day to day basis. Ensure that each customer is completely satisfied with their rental. Learned many sales skills as well as improved customer service skills. Management was strong and work directly with you to improve your skills. Co-workers were great very friendly environment. Hardest part of the job was dealing with difficult – more... customers. Most enjoyable part of the job was improving skills and working with the co-workers. – less

About Enterprise Rent-A-Car

Enterprise Holdings is in the driver's seat in the global car rental business. Through its Enterprise Rent-A-Car, Alamo Rent A – Read more

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