Enterprise Rent-A-Car Employer Reviews

Hard to advance in the company . Work over 60 hours a week .Location at the airport is very stressful. 90 day rotation.

Customer service is our way of life, but at the same time you are a salesman with a responsibility to explain the benefits to each customer of an intangible product which consists of protections for the Rental Car. Constantly having "yes" mentality, booking reservations, answering phone questions, while at the same time marketing to accounts to gain – more... business and better relationships, scheduling employees, developing employees. – less

Enterprise is a great company with alot of room for advancement and growth for individuals who love to sale. The company is sales driven and will supply the needed training for one to succeed and be successful. A typical day at work would consist of cleaning cars, checking in customers, getting cars oil changed, grounding recalls, reading the statement – more... and finding out ways to cut costs and drive revenue, dealing with customer complaints, focusing on leaving customers completely satisfied and last but not least sale, sale,sale. – less

I really enjoyed working with Enterprise. All my co-workers were very friendly. It was a fast paced environment and I enjoyed staying busy.

Everyone is young, but the pay and the hours are awful. Have to move around to move up.

Great people to work with and can be fun at times, but overall if you have previous skills try elsewhere. Leave this place to the new grads with no experience.

A typical day at work is attend to customers and make the sale

met customers at rental car counter assisted them in the rental process
including going over rental contract
handled payments
sold protects on vehicles
sold up grades on vehicles
checked in returned cars

Enterprise provides the opportunity for advancement while developing business management skills, sales professionalism, and a customer-service focus. The management team diligently works to develop the abilities of all employees. The office culture is challenging and a fun team-oriented environment.

A typical day at work is adding up and updating our expenditure in petrol from the previous day, updating the board with regards to employee sales, processing mitigation forms for non-fault customers, reporting damage, opening and closing contracts for retail, corporate and insurance customers, delivering and collecting cars to corporate and insurance – more... customers, encouraging potential business with new and existing customers, building rapport with clients and evaluating risks between customers regarding age, gender and type of customers. I learnt how to be patient and exercise patience, time management, pitching with regards to sales and how to evaluate and minimise risk. The management at Enterprise are really helpful and really do encourage progression. They are responsible for teaching me all i know and i have learnt a lot being under their supervision. My co-workers are great too. The working environment at my branch really encourages me to want to get up and go to work. The hardest part of the job is dealing with customers who cannot differentiate us from their insurance company, talking to customers about damage that they have made to our vehicle and the long hours of driving. – less

Enterprise Holdings Inc. is an organization that truly values it's employees. The training and development that you receive through your tenure with this company will definitely propel you for greater opportunities both within and beyond Enterprise.

Recruited directly out of college and entered into the management trainee program. Sales, customer service, and management experience.

BEWARE., run for your life from this company as an employer! Heard of the "squeeze the orange" theory? Well Enterprise goes beyond squeeze the orange, they also grind the rind and chew it up. This company is not looking for an honest, hard working employee, they are looking for someone they can work like a dog and someone who will do whatever they tell – more... them, even if it is unethical. No moral compass and the regional uplines don't care or even come around and monitor what is going on within the branches, they are only interested in the bottom line,putting money in their own pockets.... not to motivating staff or mentor young business men or women on towards greatness. Really grieving and not an optimal climate for anyone of substance. Stay clear! It is horrific that they are recruiting so intensenly at college university job fairs, why you might ask? Because the young grads don't know any better and are hungry for employment after graduating from college....this company knows this and moves in for the kill with the young and inexperienced that they know they can work like dogs,they don't know better or know labor laws to complain......Extremely long hours, most days you don't get a lunch break, let alone a bathroom break, they work you straight on through! When it is time to get off each night, be prepared to be told you will head out on another 45 minute pick up out of the area and "Oh well, that's too bad if you were about to get off and it is 6:00 p.m." .Terrible example of leadership as well as you clearly can see branch managers playing video games and cards in their offices, checking their facebook accounts and particpating in horseplay with assistant managers while making the one customer service rep or manager in training tend to the 15 lined up customers at the counter waiting for a car rental and they offer no support. Oh and you better sell the extra insurance , "We don't care if they are seniors and on a budget, you jam that insurance add on down their throat and make it happen you got that?" As an employee, if you don't add on the extra insurance to every rental, forget about ever gettng advanced or promoted, it's all about numbers and you are reminded about that often if not daily! Again, stay clear and hold out for a reputable employer that will teach you business ethics and will desire promote those who work hard and add value to their teams. – less

Enterprise recruits new college graduates to work in their branches, all employees start off as Management Trainees. As a management trainee you can expect to wash vehicles by hand, vacuum vehicles, and shovel snow while in a shirt and tie. You will also deal with many customers, some of which are very pleasant and tell some pretty interesting stories, – more... however there will be "that customer" who is completely disrespectful and rude every single day, and sometimes if your lucky you will get two of them in the same day. Since the branch managers and assistant branch managers are promoted based on sales ability and not their management ability the management trainees at my branch dealt with and attempted to diffuse heated situations on our own while our branch manager sat in his office pretending that nothing was going on up front.
Furthermore Enterprise stresses their "Values and Ethics" they make sure you know them by heart, there are even two written tests on them. But when it comes to their profits all "values and Ethics" go out the window. I was told by branch management to quote rates that were higher than what the computer said whenever a customer called or walked-in to make a reservation. This was because the assistant branch managers and the branch managers make commission on all branch profits. On that same note customers that walk-in and need a car immediately are almost always put into an expensive SUV because we "didn't have any cars left" or "all the cars out there are reserved"

If a position as a sleazy sales person that also performs manual labor making $32,000 per year working 11 hour days 5 days a week appeals to you then by all means, Enterprise Rent-a-Car will be happy to have you. – less

great company customers are great lots off cars that get detailed and lots of customers that need to be picked up in different locations

Enterprise is a good steady paced work environment and the schedules are flexible.

A typical day at work is easy but you have to be able to work fast paced and pay attention.

This job had me going all over the city of West Covina. Prepping / cleaning/ delivering cars was fun and kept me busy.
Management was amazing. The company constantly moves everyone around so you work with new people every few months, keeping things fresh.
I learned about being punctual and team work to get tasks done correctly during my time for ERAC. – more... And that you will get rewarded for your hard work. – less

Led a sales team of 5 and developed persuasive sales approaches prior to contacting designated markets/specific clients.

I did not enjoy working here as the company preaches customer service yet all they care about is sales.