Temporary Customer Account Representative
Entegrus Services Inc. - Chatham-Kent, ON
Temporary

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Entegrus Services Inc. requires a temporary Customer Account Representative, reporting to the Senior Manager of Corporate Services.

Key Responsibilities and Position Expectations:

  • Working knowledge of all aspects of Customer accounts including but not limited to – Billing, Collections, Call Centre, Cash
  • Ability to work with spreadsheets for analysis, pivot tables, checking and editing reports
  • Answer customer inquiries, either in person or on the phone in a call centre environment
  • Convey information accurately and consistently for policy and procedure changes
  • Maintain confidentiality of issues and concerns of both customers and staff
  • Ensure all duties performed in call centre area are up-to-date at all times and keep Manager informed
  • Support NorthStar CIS system as required
  • Provide exceptional customer service skills and lead by example.

Qualifications:

  • Post-secondary education is preferred.
  • Customer Service and/or Public Relations experience/education would be an asset
  • Requires strong inter-personal and communication skills
  • Work effectively and efficiently in a team environment as well as independently
  • Good telephone/customer service skills to respond professionally with first call resolution
  • Experience in a computerized office environment. Working knowledge of NorthStar computer information system software an asset.

This is a temporary full-time position based on 37.5 hours per week from 8:00 a.m. until 4:30 p.m., Monday-Friday. The compensation for this position is based on the IBEW Collective Agreement hire rate.

Candidates interested in the above position are asked to submit a confidential cover letter and resume to Entegrus Services Inc. before 4:30 p.m., April 14, 2014.


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About this company
Entegrus and its subsidiaries directly operate, maintain and provide customer care related services for distribution systems related to...