IT Analyst
Enerkem Inc. - Edmonton, AB

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Reporting to the IT Manager, the IT Specialist focuses on resolving challenging business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to Enerkem employees. Based in Edmonton, AB, he/she will work with a team of individual local users

Responsibilities:

  • Troubleshoot and support standard desktop operating systems, and standard desktop applications (Microsoft Office, Antivirus, etc)
  • Efficiently troubleshoot infrastructure issues (network connectivity, printing, internet)
  • Assist with all IT Services set up for new employees including Phone, PC, Cellular Devices etc.
  • Troubleshoot and support Microsoft Windows 2008 and 7
  • Troubleshoot and support Microsoft Office 2007 and 2010
  • Troubleshoot and support Autodesk AutoCAD products
  • Demonstrate time management skills by prioritizing and executing tasks in a high-energy environment
  • Ensure continuous improvement and follow-up with end users.

Requirements:

  • Minimum 2 years related experience
  • University Degree or Technical Diploma is required
  • Positive attitude an willing to take the initiative to seek out internal process improvements.
  • Possess strong active listening skills, with a focus on providing excellent customer service.
  • Communication – advanced written and verbal skills. Ability to communicate effectively at all levels.
  • Multi-task Oriented – ability to change gears quickly, analyze and assess and make appropriate recommendations both internally and externally
  • Ability to work as a strong team player in various groups and divisions within the organization

Indeed - 19 months ago - save job - block
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