Guest Service Agent/Auditor (Current Employee), Las Vegas, NV – April 13, 2014
The place is nice and clean. The staff is very helpful and attentive. Breakfast was delicious and the chef entertaining. Off the strip which is great but close enough if you so desire. Beautiful mountain views.
Front Office Manager (Former Employee), Alpharett – April 12, 2014
I have a daily checklist that I made up just for myself. sometimes there are unforeseeable tasks that pops up throughout the day are added to it. I check in with my GM to see if there's anything to follow up with, I checked my emails hourly , I double check the list to make sure that everything is done. I often e-mail and call guests to follow up with – more... their stays. – less
Banquet Server (Current Employee), Schaumburg, IL – April 10, 2014
Pros: free food
Cons: nothing to complain about
I worked big parties such as weddings. I worked there part time since I had another full time job. Management was always flexible with work hours since I was a part timer. Management in general was very easy to work with. The most enjoyable part of the job was my coworkers and there was really no hard part of the job. Everything was very easy going.
Cocktail waitress/server (Former Employee), Monterey CA – April 9, 2014
Pros: bonus money fo high sales
Cons: health care
I open and closed most times I worked alone. I did bank deposit, inventory, marketing, displays. I engaged with customers and always highlighted the ad on sale. I kept a upbeat bubbly attitude allowed me to be a lot more personable. I had regulars that traveled every month for business, I learned names and had close relationships with my coworkers. – more... I really enjoyed cocktail serving in the lounge with my friends dad playing live music. I loved working at the Embassy everybody had the same goal and that was to do our jobs above company standards. – less
GUEST SERVICE REP/ PBX OPERATOR (Former Employee), Charleston, WV – April 4, 2014
Provide customer service to all hotel guests; reconcile guests bills, close guests accounts, answer questions in person and on telephone, greet guests; assist with check-ins; reconcile cash drawer; file all paperwork; print copies of bills, submit to proper management and department heads
Night Auditor/ Front Desk Clerk (Former Employee), Tulsa, Oklahoma – April 3, 2014
Pros: free employee lunch of last friday and paydays
Helped all customers in person or over the phone with reservations, payments, checking in and out, Balanced out work day before turning over to next business day, Ran all Reports for all Managers, and had ready for them by email and in mailbox, Answered all calls that came in Hotel and directed to correct department, Made sure all in-house calls where – more... delivered with in 10 minutes by the Engineer – less
Engineer (Former Employee), Lynnwood, WA – March 31, 2014
Pros: free lunch.
Cons: engineering, mold, everything is broken and parts are scarce.
Was not impressed with the operation of this hotel. The "Engineering" department has a high turnover rate and cant keep very much consistency. If you need help on a project good luck. If you are hired on with Spire hospitality the temps will have higher seniority than you. Schedule never rotated. Constant problems from the Chief due to clear negligence. – more... Multiple injuries caused on job due to lack of help.
Great people work there however and that was always nice. Free lunch/dinner is good. – less
Pros: free lunches, meet alot of people, decent pay.
Cons: no breaks, 80 plus hours, worked almost all holidays, insurance very expensive
I like the hotel it is beautiful and for the most part a nice place to work unfortunately they treat employees like they don't matter and have a very high turnover rate for staff. This job has fluctuating degrees of work one week we will work 80 hours then based off of bookings in the banquet dept. next the staff will work 20 hours. Their economy cannot – more... support a stable staff. Salaried employees are not as affected by the shifting in bookings. – less
hotel its self is great, the type of clientele is HORRIBLE
Senior Night Auditor (Current Employee), Charlotte, NC – March 30, 2014
Pros: pay is ok, free food for supervisor
Cons: no help from dept heads
when i first started to work with EMB everything was awesome, after my first year i understood why no one ever stayed and why the front desk/audit positions had such a high turnover. Audit never keeps people and employees they are always hiring for audit and front desk
co workers are pretty good, and everyone pretty much gets along. hardest part of – more... the job would be to keep yourself safe. alot of weed evictions and with no refund and a smoking fee guest do not leave willingly. CMPD is often called – less
Fast Paced work environment-Positive energy-Customer Satisfaction 100%
AFOM-Assistant Front Office Manager (Former Employee), Seaside California – March 27, 2014
Pros: luxurious work environment, healthy atmosphere, offering a fantastic service to guests, excellent staff
-Daily Breakdown Meetings with staff -Checkin Rush at 4pm -Balance and Manage daily inventory of Room Types and availability -Evening breakdown for night crew -Arrange VIP guests amenities before hand and have delivered to rooms promptly before checkin -Manage staffs lunches and breaks throughout shifts -Handle guest complaints and issues -Conduct nightly – more... MOD reports -Coach team to upsell room-types -Complete nightly and daily stats sheets and email to management and corporate team members -Manager website questions and errors (Turico, Travelzoo, Expedia, etc.) -Generate higher SALT (hotel standard satisfactory marks) scores as a hotel and motivate staff -Create and manage employee schedules – less
Cons: standing in one spot the entire shift w/ no chair; management
I worked here part-time in college so I did not have all the benefits, however you do get good discounts on Hilton hotels and any hotels within the franchise. Management was not professional and picked favorites.
Concierge (Current Employee), Ridgeland, MS – March 11, 2014
Working at Embassy Suites is wonderful. I am able to to the things that I highly enjoy doing such as, providing excellent customer service, being hands on with guests, developing a bond with coworkers, being dedicated and inspire by other to prosper.