Assistant Front Office Manager (Former Employee), Brookfield, WI – May 19, 2014
This is a review of my first job out of college. My focus was on being the assistant front office manager. However, the upper management staff of the hotel was disorganized and not focused on the guest at all. Advancement opportunities, training, and support were non existant. Staff has changed over the years and the hotel has gotten better. I learned – more... about myself in this role, what I was capable of, but the focus was not on managing people, but expectations. – less
Guest Service Agent (Current Employee), Oxnard, CA – May 13, 2014
Servicing guest and customer with the highest quality of customer service. Assisting them with the check-in and check-out process and guiding them through out their stay. This job can become a very fast passed work environment as the daily hours pass. Disgruntled guest are apart of the industry and we strive to do our best to ensure every stay goes – more... as pleasant and hassle free as possible. – less
Horrific, lies upon lies, Mgt changes like water! Corporate lies
Customer Service (Former Employee), East Peoria, IL – May 11, 2014
Pros: none at all!
Cons: too many lies, pay cuts and managers weekly
Horrible, was hired in at a certain amount and 3 mo's later after being the best worker ever they gave me a large pay cut. It was blamed on Coporate but found out they do it alot in EP IL to lower entry level workers. I know 6 EP IL workers had it done to them one even lost $2.85 and hour. Mgt changes weekly, i've never seen soo many Mgt people quit – more... soo much! Horrible, they lie non stop and it is the worst position and place I worked in 30 yrs! Lies to customers also. – less
Front Desk Clerk (Current Employee), Memphis, TN – May 6, 2014
It is a good company and I love the guest. I like working there, you meet new people all the time. You never have to work under bad weather conditions because you are always inside. Overall, I just enjoy making people feel comfortable.
Corporate Cook (Former Employee), Louisville, KY – April 15, 2014
Pros: you had the chance to win free nights at other hotels
Cons: no room for advancement, healthcare
A typical day at work was coming in early to assist in preparing for breakfast, cleaning up after breakfast. Then preparing for lunch, along with clean up. Then we would prepare for event meals and catering of the evening. I learned how to successfully multi task, and learned how to interact with guests of the hotel. My management was easy going, and – more... easy to get along with. When hired in there was no room for advancement. Once hired in that was the position you would hold until you left. My coworkers were competitive however I had to watch my every move due to some of them watching to get you in trouble. The hardest part of my job was the early hours, and my coworkers not pulling their weight. The most enjoyable part of my job was working the holidays. This allowed me to utilize my talents as I wanted to. – less
Guest Service Agent/Auditor (Current Employee), Las Vegas, NV – April 13, 2014
The place is nice and clean. The staff is very helpful and attentive. Breakfast was delicious and the chef entertaining. Off the strip which is great but close enough if you so desire. Beautiful mountain views.
Front Office Manager (Former Employee), Alpharett – April 12, 2014
I have a daily checklist that I made up just for myself. sometimes there are unforeseeable tasks that pops up throughout the day are added to it. I check in with my GM to see if there's anything to follow up with, I checked my emails hourly , I double check the list to make sure that everything is done. I often e-mail and call guests to follow up with – more... their stays. – less
Banquet Server (Current Employee), Schaumburg, IL – April 10, 2014
Pros: free food
Cons: nothing to complain about
I worked big parties such as weddings. I worked there part time since I had another full time job. Management was always flexible with work hours since I was a part timer. Management in general was very easy to work with. The most enjoyable part of the job was my coworkers and there was really no hard part of the job. Everything was very easy going.