Night Auditor/ Front Desk Clerk (Former Employee), Tulsa, Oklahoma – April 3, 2014
Pros: free employee lunch of last friday and paydays
Helped all customers in person or over the phone with reservations, payments, checking in and out, Balanced out work day before turning over to next business day, Ran all Reports for all Managers, and had ready for them by email and in mailbox, Answered all calls that came in Hotel and directed to correct department, Made sure all in-house calls where – more... delivered with in 10 minutes by the Engineer – less
Engineer (Former Employee), Lynnwood, WA – March 31, 2014
Pros: free lunch.
Cons: engineering, mold, everything is broken and parts are scarce.
Was not impressed with the operation of this hotel. The "Engineering" department has a high turnover rate and cant keep very much consistency. If you need help on a project good luck. If you are hired on with Spire hospitality the temps will have higher seniority than you. Schedule never rotated. Constant problems from the Chief due to clear negligence. – more... Multiple injuries caused on job due to lack of help.
Great people work there however and that was always nice. Free lunch/dinner is good. – less
Pros: free lunches, meet alot of people, decent pay.
Cons: no breaks, 80 plus hours, worked almost all holidays, insurance very expensive
I like the hotel it is beautiful and for the most part a nice place to work unfortunately they treat employees like they don't matter and have a very high turnover rate for staff. This job has fluctuating degrees of work one week we will work 80 hours then based off of bookings in the banquet dept. next the staff will work 20 hours. Their economy cannot – more... support a stable staff. Salaried employees are not as affected by the shifting in bookings. – less
hotel its self is great, the type of clientele is HORRIBLE
Senior Night Auditor (Current Employee), Charlotte, NC – March 30, 2014
Pros: pay is ok, free food for supervisor
Cons: no help from dept heads
when i first started to work with EMB everything was awesome, after my first year i understood why no one ever stayed and why the front desk/audit positions had such a high turnover. Audit never keeps people and employees they are always hiring for audit and front desk
co workers are pretty good, and everyone pretty much gets along. hardest part of – more... the job would be to keep yourself safe. alot of weed evictions and with no refund and a smoking fee guest do not leave willingly. CMPD is often called – less
Fast Paced work environment-Positive energy-Customer Satisfaction 100%
AFOM-Assistant Front Office Manager (Former Employee), Seaside California – March 27, 2014
Pros: luxurious work environment, healthy atmosphere, offering a fantastic service to guests, excellent staff
-Daily Breakdown Meetings with staff -Checkin Rush at 4pm -Balance and Manage daily inventory of Room Types and availability -Evening breakdown for night crew -Arrange VIP guests amenities before hand and have delivered to rooms promptly before checkin -Manage staffs lunches and breaks throughout shifts -Handle guest complaints and issues -Conduct nightly – more... MOD reports -Coach team to upsell room-types -Complete nightly and daily stats sheets and email to management and corporate team members -Manager website questions and errors (Turico, Travelzoo, Expedia, etc.) -Generate higher SALT (hotel standard satisfactory marks) scores as a hotel and motivate staff -Create and manage employee schedules – less
Cons: standing in one spot the entire shift w/ no chair; management
I worked here part-time in college so I did not have all the benefits, however you do get good discounts on Hilton hotels and any hotels within the franchise. Management was not professional and picked favorites.
Concierge (Current Employee), Ridgeland, MS – March 11, 2014
Working at Embassy Suites is wonderful. I am able to to the things that I highly enjoy doing such as, providing excellent customer service, being hands on with guests, developing a bond with coworkers, being dedicated and inspire by other to prosper.
Night Auditor/Supervisor (Former Employee), Covina, CA – March 2, 2014
Come in at 11pm leave at 7am Complete all the paperwork for guest, restaurant, gift shop, phone/movies/games. Balance all accounts Process all credit card payments Communicate pertinent shift information to the next shift
They pay a good salary with good health benefits but the employee meals could be better.
Bartender (Former Employee), Honolulu, HI – February 25, 2014
Pros: good wage and medical benefits.
Cons: no employee representation and employee meals are awful.
I enjoyed my time there and had no complaints about the job but because its a non-union hotel there is nowhere an employee that feels he is being wronged by management can go to to help fight his case. I felt the management of the hotel overall was good but just there is no oversight for the different department managers which can lead to nepotism and – more... discrimination against certain employees. – less