Pros: 9 to 5 schedule, discounted employee plan, great atmoshere to work in.
Cons: short breaks
A typical day at work would consist of returning calls or emails from guest or emails. Represent the hotel through conducting conferences, property tours, sales calls, and client lunches to prospective clients to solicit, explain, negotiate and close group business. Manage all aspects of the customer relationship including drafting proposals and contracts, responding to customer inquiries, and organizing all other arrangements; e.g., rooming lists, VIP requests, thank you letters, rebates, reward points and experience reports. Design sales and marketing brochures and a variety of other collateral. Assist with special projects, coordinating events, sales and marketing plan research, etc. Distribute reports such as group resumes and definite contracts to the appropriate personnel. Utilize various software such as hotelSalesPro, OnQ Property Management and the R&I System, in order to maintain each group’s suites, details, revenue and inventory information. Create and implement an individual action plan in order to assist in meeting departmental goals. Qualify incoming calls, send faxes, answer phones, take messages, receive and disperse incoming mail, prepare expense reports, make copies and prepare sales kits.Take notes during sales department meeting and distribute copies to general manager and director of sales.