Cons: contract was not long enough
• Systems: Worked extensively with Windows 7/XP and Macintosh iOS 6.1.3
• Software: Microsoft Office, Service Now ticketing system, Service Manager Client ticketing system, VMware Client
• Provided 100% Phone support troubleshooting resolving Windows 7/XP, Macintosh related issues
• Supported 7,000 end users during the migration of PC to Macintosh environment.
• – more... Insured MSOffice Suite 2010 installation and functionality installed would operate at peak efficiency for the Eli Lilly enhanced users.
• Set up installation of printers to be configured to laptops or iPads
• Documented calls in Service Now and Service Manager – less