My typical day of work would start around 6:00 a.m. I handled the daily inbox for the Training and Development branch of HR at Eli Lilly. I started by prioritizing issues and requests from customers with Eli Lilly. I handled all urgent requests, then moved on to trouble shooting any issues that could have been potentially created by one of my processors. After getting through the emails that had come in overnight (we were global) I moved on to allocating work to all processors for the day and ensured that tasks were completed by the end of the work day. This included pulling raw data from a company specific data base and formatting into a "daily sheet" for each processor. I would then move on to any of my daily complex reporting and formatting in Excel. I also handled all reporting for Six Sigma and ECIA in Metrics that Matter. All research and trouble shooting was handled in SAP and Citrix/Leads. My team and co-workers including the Lilly Global Training Data Stewards always worked above and beyond to ensure compliance for Eli Lilly's employees and specific departments. The hardest part of my job is that I was a single mother and working, on average, 65 hours a week. The least amount of hours I logged was 50 and the most in one week was 98. I worked morning, night, and weekends and my time with my daughter was very limited. I developed an incredible skill set working at Eli Lilly. I also improved my skills and won multiple awards for streamlining business processes, going above and beyond to ensure tasks were completed, contributing to achieving group goals, possessing a positive attitude, remaining open to change, and identifying process improvements.