Elements Wellness Centre - Kitsilano, Vancouver
Part-time front receptionist position is open for every weekend (Saturday and Sunday) including some afternoon/evening shifts during the week.
Elements is a well established busy multi-disciplinary wellness centre & spa located in the heart of Kitsilano. We are looking for a confident person who is passionate about health and wellness and who's heart is all about giving the best client care and service.
~Excellent communication skills
~Strong writing skills
~Customer service experience
~Maintain excellent knowledge of all treatments provided in the centre, including products and treatment origins and keep up-to-date on industry trends
~Have basic computer systems knowledge
~Social media savvy
~Strong interpersonal skills
~Problem solver & ability to think quick on your feet
~Able to multi-task
~2 references with submission of resume
Duties will include:
~Greeting clients respectfully and courteously – by name where possible and provide information about the facilities, services and special events available
~Maintaining the appointment scheduling software (Mindbody)
~Receiving telephone calls, take and distribute messages, and respond to telephone inquiries, booking appointments for clients in a timely, accurate, professional manner
~Pulling files - filing files
~Closing and cashing out of system
~Confirming client bookings
~Successfully promoting and selling all available services, products and therapies
~Looking after point of sale transactions
~Post & update social media
~Reply to client emails
~Research wellness therapies and services (we offer many)
~Creating client relations
~Maintaining washroom, sauna room & Bambu Lounge room (re-stock toiletries, supplies, towels, etc)
~Washing and folding laundry (towels and sheets)
~Restocking supplement dispensary
~Maintain impeccable standards of cleanliness, safety and hygiene in the centre
~Being an Ambassador for our brand - As a true Ambassador - meeting service expectations proactively, promptly, professionally, with genuine care to attention and detail. Promoting our therapies and services to the community.
Please send in your resume with cover letter and references.
Please NO phone calls as our centre is too busy.