Long hours, stressful and mismanaged environment, no work life balance.
Tier 3 Support (Former Employee) – Toronto – 9 July 2013
I worked at eHealth for 2 years in their data center operations department. I was hired as a senior member / Tier 3, which essentially means you are expected to do everything on your own with no prior training or support from your team. Management was never supportive and focused on pleasing highly paid contractors who bullied and controlled the full time team. Knowledgeable coworkers are few and far in between and too overworked and stressed to help. Lots of unqualified team members who surf the web while I was sweating on implementing highly complex solutions for eHealth under the gun. No recognition for my efforts, just micromanagement and lack of direction from management. Only positive side is the variety of technologies to learn but not worth it for all the stress and being treated unfairly and used for your technical skills and then tossed aside. Politics is everything, results mean nothing.
New technologies, bleeding edge
Long hours, no work life balance, stress and politics. No recognition.