Long hours, stressful and mismanaged environment, no work life balance.
Tier 3 Support (Former Employee) – Toronto – 9 July 2013
I worked at eHealth for 2 years in their data center operations department. I was hired as a senior member / Tier 3, which essentially means you are expected to do everything on your own with no prior training or support from your team. Management was never supportive and focused on pleasing highly paid contractors who bullied and controlled the full time team. Knowledgeable coworkers are few and far in between and too overworked and stressed to help. Lots of unqualified team members who surf the web while I was sweating on implementing highly complex solutions for eHealth under the gun. No recognition for my efforts, just micromanagement and lack of direction from management. Only positive side is the variety of technologies to learn but not worth it for all the stress and being treated unfairly and used for your technical skills and then tossed aside. Politics is everything, results mean nothing.
New technologies, bleeding edge
Long hours, no work life balance, stress and politics. No recognition.
An excellent place to work.Ontario’s electronic health record connectivity strategy describes how health care information will be connected to create
Project Management Consultant (Former Employee) – Toronto, ON – 7 February 2017
An excellent place to work.Ontario’s electronic health record connectivity strategy describes how health care information will be connected to create a safe, cost-effective, provincially-integrated electronic health record.
IT Service Desk Analyst/Team Lead (Current Employee) – Toronto, ON – 25 January 2017
Busy work environment. Learned a lot about teamwork and management. Workplace culture is diverse. A typical day would involve interacting with clients over the phone and resolve their problems by troubleshooting. Hardest part of the job was to interact with individuals with diverse cultural backgrounds and interprete their expectations which was challenging but fun.
Not a great place. But not for the reasons made public.
IT Consultant (Former Employee) – Toronto – 25 November 2016
A lot of good, earnest people work here that want to make things better for Ontario's health care services. Sadly, there are too many that hold it back for their own personal reasons or lack of relevant skills to warrant their position in the organization.
Smart people, pushed out, bullied or made to dislike their jobs and quit. Versus, hardliners, lifers and "yes people".
Very disheartening to see many people in charge of things they have none to little experience in. Those who step up to save the day when things go bad are minimized.
The one thing I enjoyed was the scope of the work needed to be done. There was a lot to do and it was challenging and rewarding once it was done. And there was always more to keep you engaged. Sadly, it was marred by many of the staff there who felt threatened by others' progress.
Good location. Great cause to work for/towards.
Too politically charged and entrenched by substandard staff.
Project Lead (Former Employee) – Toronto, ON – 24 November 2016
A great working environment with friendly and professional colleagues. Best in work-life balance I have experienced in my career. Unfortunately the past CEO's and upper management have tied the agency with scandals and have given it a bad reputation in the public-eye; the nature of the work is complicated and overshadowed by political agendas.
Technical Support (Current Employee) – Markham, ON – 8 February 2016
Management could use some work. Very condescending tone. Dont really explain much. "Its just how it works" attitude. Always short staffed, yet they want you to meet service levels. Ask you to take a call while currently on another call. They care about wait times in terms of picking up the call, but once it doesnt look negatively on the stat sheet, the customer can wait as long as they need to with no regard.
TECHNICAL SPECIALIST/ARCHITECT (Former Employee) – Toronto, ON – 3 November 2015
place where is difficult to achieve anything. Lot of managers are terrible and don't have any clue what to do. Criteria for choosing managers is very difficult to understand. It's better to be a politician than a good worker. Some of coworkers are very talented but most of the time demotivated to do their best.
To much politics, bad management, bad organization
Business Analyst (Current Employee) – Toronto – 29 August 2015
Working with a fun team is always a plus and have been able to gain loads of knowledge on the health care sector. There are challenges where you try to improve things for the better but will get road blocked by "that is not the way we did it in the past".
system engineer (Former Employee) – Markham – 30 June 2015
typical day is checking issues and receiving phone calls from users with AD issue. I learned how to resolve AD issues manage tickets and work as a team hardest part of job was to resolve issue quickly and prioritize issues. enjoy each part of job.
Assistant AP Supervisor (Former Employee) – 655 Bay Street – 22 April 2015
The most difficult part of this job is that it is an oppressive environment. If you are an individual with ideas, passion and pride in your work and want to contribute to a company, this is not the environment for growth; personally or internally.
It is a great environment for those who would like a stable job with steady hours, and work life balance. The people are fun and the work is very routine.
Information Security Analyst (Former Employee) – Toronto, ON – 13 April 2015
Working in the Information Security or Security Operations at eHealth is only for people with little motivation, desire to learn or grow. Management is a revolving door which ensures nothing gets done as each new manager changes things up. This will happen every 6-12 months or so.
If you want to sit, collect dust and surf the web then this might be the place for you! If you are young, motivated and eager to learn then I'd suggest working elsewhere.
eHealth wages have been frozen for years and even if you are promoted, your salary increase is capped at a certain percent. That means that an external candidate hired into the same role could be earning more then you! The only positive is that there is a large training budget, provided your manager approves your request.