system engineer (Former Employee), Markham – June 30, 2015
Pros: free food
Cons: long hours
typical day is checking issues and receiving phone calls from users with AD issue. I learned how to resolve AD issues manage tickets and work as a team hardest part of job was to resolve issue quickly and prioritize issues. enjoy each part of job.
Assistant AP Supervisor (Former Employee), 655 Bay Street – April 22, 2015
Pros: Regular hours and work life balance
Cons: Growth is very limited.
The most difficult part of this job is that it is an oppressive environment. If you are an individual with ideas, passion and pride in your work and want to contribute to a company, this is not the environment – more... for growth; personally or internally.
It is a great environment for those who would like a stable job with steady hours, and work life balance. The people are fun and the work is very routine. – less
Information Security Analyst (Former Employee), Toronto, ON – April 13, 2015
Pros: Government holidays
Cons: Political environment
Working in the Information Security or Security Operations at eHealth is only for people with little motivation, desire to learn or grow. Management is a revolving door which ensures nothing gets done – more... as each new manager changes things up. This will happen every 6-12 months or so.
If you want to sit, collect dust and surf the web then this might be the place for you! If you are young, motivated and eager to learn then I'd suggest working elsewhere.
eHealth wages have been frozen for years and even if you are promoted, your salary increase is capped at a certain percent. That means that an external candidate hired into the same role could be earning more then you! The only positive is that there is a large training budget, provided your manager approves your request. – less
Jr. Business Analyst (Former Employee), Toronto, ON – April 19, 2014
eHealth was also one of my co-op placements. It gave me a lot of knowledge in IT related risk management which I found to be very relevant to my economics major in school. The people were great to work with and allowed me to contribute to key team projects.
IT Managemnt (Former Employee), Toronto – October 28, 2013
Pros: great experience on how not to manage an it orgainization
Cons: too many to mention
I worked at eHealth for 5 years in the Operations department. It was a culture based on mismanagement, lack of trust, fear and cronyism.
Their technology was woefully out of date and barely capable of – more... maintaining what little service they provided. They had long ago decided to design everything themselves rather than implement tried and true off the shelf applications.They expected their staff to make up for this with burn out inducing long hours and apology based client interaction.
Entire departments ceased to function and spent their scant work hours web surfing. Their workload was duplicated by contractors. The waste of money was mind boggling. It was rare to find the essential staff to assist in the process over results bureaucracy required to deliver essential services still in the office after 3:00 PM.
Process and service improvement suggestions were frowned upon. Any good people quickly moved on. – less
Long hours, stressful and mismanaged environment, no work life balance.
Tier 3 Support (Former Employee), Toronto – July 9, 2013
Pros: new technologies, bleeding edge
Cons: long hours, no work life balance, stress and politics. no recognition.
I worked at eHealth for 2 years in their data center operations department. I was hired as a senior member / Tier 3, which essentially means you are expected to do everything on your own with no prior – more... training or support from your team. Management was never supportive and focused on pleasing highly paid contractors who bullied and controlled the full time team. Knowledgeable coworkers are few and far in between and too overworked and stressed to help. Lots of unqualified team members who surf the web while I was sweating on implementing highly complex solutions for eHealth under the gun. No recognition for my efforts, just micromanagement and lack of direction from management. Only positive side is the variety of technologies to learn but not worth it for all the stress and being treated unfairly and used for your technical skills and then tossed aside. Politics is everything, results mean nothing. – less
Security Analyst (Former Employee), Toronto, ON – February 26, 2013
Cons: sink or swim
Management does not practice what it preaches. Staff are comfortable and complacent and resistant to changes that would require any effort or self-improvement. Politics take priority over actual job performance.