The telephone isn't the instrument of choice for Expert Global Solutions (EGS) anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. EGS's customer management services include customer retention, help-line information, direct mail response, training, recruitment, and order entry services. Clients include companies in the communications, government, health care, insurance, retail, technology, utility, and education sectors. EGS operates through more than 100 facilities around the globe.
EGS has operations spanning Antigua, Australia, Barbados, Canada, the Dominican Republic, Guatemala, Mauritius, Mexico, Panama, the Philippines, Puerto Rico, the UK, Uruguay, and the US. – less