Clinical Administrator "A" FTE 0.6 Hours of work 2pm - 8:30pm
Edmonton West Primary Care Network - Edmonton, AB

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The “Clinical Administrator A” for the Primary Care Network (PCN) works as a member of the support team to provide administrative assistance and support for the central Primary Care program in a variety of clerical and secretarial functions. This role reports to the Primary Care Program Lead.


  • Support an organizational culture that fosters excellence and multi-disciplinary teamwork;
  • Act as a resource to other team members;
  • Offer training support for other team members and assist in their professional development;
  • Ensure the maintenance of accurate records in line with practice policy;
  • Participate in team conferences;
  • Participate in the PCN’s education program; and
  • Participate in the maintenance of a healthy and safe work environment.


  • Greets and directs clients;
  • Accepts all new referrals via phone, fax or email;
  • Provides clerical duties such as: answering phone calls, filing, faxing,
  • Coordinates and directs referrals to the appropriate care provider;
  • Coordinates all patient appointments, tracks, monitors and reports utilization;
  • Coordinates appointment schedules and room management for Multidiscipline care providers;
  • Maintains data base for Multidisciplinary care providers and patient education classes;
  • Orders and maintains all supplies for patients education materials and other resources;
  • Provides general secretarial support to the Multidisciplinary team including: preparation of correspondence (drafting, editing and formatting), while ensuring a consistent level of quality;
  • Handles petty cash as required;
  • Communicates and collaborates with health care services and resources in providing and coordinating patient care and follow-up;
  • Manages website on line scheduling;
  • Collects and processes data in support of the evaluation of the central Primary Care program and its services and
  • Assist in maintaining work/clerical area cleanliness.

A successful Clinical Administrator “A” will possess and demonstrate key attributes and skills and have the minimum experience and education, as follows:

  • High School diploma;
  • Completion of a post-secondary certificate in Secretarial, Office Administration or Medical Office Assistant from a recognized institution;

Experience, Knowledge and Skills

  • Preference given to those with at least 2 years work experience in a medical setting;
  • Experience in establishing protocols for program start-ups, especially developing plans and priorities when workload is undefined
  • Evidence of own professional development;
  • Ability to build a strong working relationship with healthcare professionals, patients, PCN team members, and members of the community
  • Clear and concise communication skills - both verbal and written – including strong grammar, proof-reading and editing skills,
  • Understanding and respect of confidentiality;
  • Excellent formatting, grammar, spelling and proofreading skills and
  • Experience working with electronic medical records and Proficiency in Microsoft Office (Excel, Word, Power Point, and Access), MS Scheduler and Exchange are required. A word-processing speed of 50 WPM is preferred.

Personal Attributes

  • Ability to act responsibly and be accountable for actions;
  • Ability to work effectively and independently in a complex, unstructured and dynamic environment;
  • High levels of integrity and professional behaviour;
  • Ability to respect others’ views and opinions;
  • Must be able to work well with others;
  • Must have good problem-solving skills;
  • Ability to develop new skills and apply theory to practice;
  • Good judgement;
  • Ability to use initiative and prioritize workload;
  • Enthusiastic, can-do attitude;
  • Awareness of own strengths and areas for improvement;
  • Excellent time management and organizational talents and
  • Outstanding people, customer service, and inter-personal skills;

Condition of Employment

  • Security; proof of a clean criminal record is required.

All interested candidates are asked to please forward a cover letter and copy of their resume to:
Carrie Kachur, Office/Human Resources Manager via email or fax:

FAX: 780-443-7488

A copy of the full job description may be viewed at
Please note that only those selected for an interview will be contacted