Clinical Administrator "A" FTE 0.6 Hours of work 2pm - 8:30pm
Edmonton West Primary Care Network - Edmonton, AB

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The “Clinical Administrator A” for the Primary Care Network (PCN) works as a member of the support team to provide administrative assistance and support for the central Primary Care program in a variety of clerical and secretarial functions. This role reports to the Primary Care Program Lead.


  • Support an organizational culture that fosters excellence and multi-disciplinary teamwork;
  • Act as a resource to other team members;
  • Offer training support for other team members and assist in their professional development;
  • Ensure the maintenance of accurate records in line with practice policy;
  • Participate in team conferences;
  • Participate in the PCN’s education program; and
  • Participate in the maintenance of a healthy and safe work environment.


  • Greets and directs clients;
  • Accepts all new referrals via phone, fax or email;
  • Provides clerical duties such as: answering phone calls, filing, faxing,
  • Coordinates and directs referrals to the appropriate care provider;
  • Coordinates all patient appointments, tracks, monitors and reports utilization;
  • Coordinates appointment schedules and room management for Multidiscipline care providers;
  • Maintains data base for Multidisciplinary care providers and patient education classes;
  • Orders and maintains all supplies for patients education materials and other resources;
  • Provides general secretarial support to the Multidisciplinary team including: preparation of correspondence (drafting, editing and formatting), while ensuring a consistent level of quality;
  • Handles petty cash as required;
  • Communicates and collaborates with health care services and resources in providing and coordinating patient care and follow-up;
  • Manages website on line scheduling;
  • Collects and processes data in support of the evaluation of the central Primary Care program and its services and
  • Assist in maintaining work/clerical area cleanliness.

A successful Clinical Administrator “A” will possess and demonstrate key attributes and skills and have the minimum experience and education, as follows:

  • High School diploma;
  • Completion of a post-secondary certificate in Secretarial, Office Administration or Medical Office Assistant from a recognized institution;

Experience, Knowledge and Skills

  • Preference given to those with at least 2 years work experience in a medical setting;
  • Experience in establishing protocols for program start-ups, especially developing plans and priorities when workload is undefined
  • Evidence of own professional development;
  • Ability to build a strong working relationship with healthcare professionals, patients, PCN team members, and members of the community
  • Clear and concise communication skills - both verbal and written – including strong grammar, proof-reading and editing skills,
  • Understanding and respect of confidentiality;
  • Excellent formatting, grammar, spelling and proofreading skills and
  • Experience working with electronic medical records and Proficiency in Microsoft Office (Excel, Word, Power Point, and Access), MS Scheduler and Exchange are required. A word-processing speed of 50 WPM is preferred.

Personal Attributes

  • Ability to act responsibly and be accountable for actions;
  • Ability to work effectively and independently in a complex, unstructured and dynamic environment;
  • High levels of integrity and professional behaviour;
  • Ability to respect others’ views and opinions;
  • Must be able to work well with others;
  • Must have good problem-solving skills;
  • Ability to develop new skills and apply theory to practice;
  • Good judgement;
  • Ability to use initiative and prioritize workload;
  • Enthusiastic, can-do attitude;
  • Awareness of own strengths and areas for improvement;
  • Excellent time management and organizational talents and
  • Outstanding people, customer service, and inter-personal skills;

Condition of Employment

  • Security; proof of a clean criminal record is required.

All interested candidates are asked to please forward a cover letter and copy of their resume to:
Carrie Kachur, Office/Human Resources Manager via email or fax:

FAX: 780-443-7488

A copy of the full job description may be viewed at
Please note that only those selected for an interview will be contacted

About this company
Edmonton West PCN has 40 family clinics with 153 family physicians involved in our Primary Care Network. Our general geographic boundaries...