Director of Operations
Edmonton Humane Society - Edmonton, AB

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Director, Operations

Reports to: Chief Executive Officer

The Director, Operations is responsible for overseeing day-to-day shelter operations and providing leadership and mentorship to teams within various operational departments, some of which include adoptions, admitting, facilities, and volunteer services. In conjunction with other EHS departments, this position is responsible for implementing, directing, and managing business operations activities that meet organizational goals. This position is responsible for improving operational systems and business processes, policy development, as well as, planning and reporting.

Overall this position provides strategic oversight; ensuring operational requirements are met in line with budget and business planning processes. This senior role is responsible for employee development that supports the growth of both the Society and its employees. This position works in collaboration with the CEO and other members of the senior management team and acts on behalf of the CEO when required. Overall, the Director, Operations, will plan, direct, and manage resources.

The current organizational structure and focus areas are as follows:

Shelter Operations
Achieving results aligned with organizational priorities in the areas of:

  • Recruitment and Retention
  • Employee and Labour Relations
  • Process improvements
  • Professional development of staff

Provides knowledge, guidance, and procedural assistance in the areas of:

  • Safety protocols
  • Capital planning projects
  • Internal improvements and maintenance

Volunteer Services
Provides leadership on programming and services to create a positive volunteer experience and ensure organizational success:

  • Alignment with operational procedures
  • Program development

Key Accountabilities

Coordination and management of resources

  • Coordinate, manage, and monitor internal systems of various departments in the organization

Financial accountability

  • Review financial statements and data
  • Utilize financial data to make fiscally responsible decisions and recommendations on internal systems in line with business plan objectives
  • Inventory control
  • Recommend effective strategies for the financial well-being of the EHS
  • Responsible to achieve goals for which you are accountable for; performance will be evaluated in relation to your goals and to organizational objectives being met

Best Practices

  • Conduct research on shelter standards
  • Improve processes and policies based on evidence in support of organizational goals
  • Formulate and implement departmental and organizational policies and procedures to maximize output and quality of care of animals
  • Monitor adherence to rules, regulations, and procedures

Human Resources

  • Work with the CEO and senior management team in planning manpower requirements
  • Lead the recruitment and placement of staff
  • Provide input on organizational structure (sustainability and growth)
  • Approve work schedules
  • Monitor and evaluate staff performance

Communication and Stakeholder/Relationship Management

  • Monitor, manage and improve regular communication between EHS departments
  • Facilitate coordination and communication between departments
  • Leads and/or represents the EHS on committees and at external events
  • Promotes and maintains partnerships with external stakeholders such as government agencies, animal shelters, and animal rescue groups

Strategic Input and Planning

  • Develop strategic plans for operational activity
  • Implement and manage operational objectives and measures

Change Management

  • Demonstrate strong leadership and assume responsibility as an agent of change, building support for planned and implemented changes
  • Develop and drive organizational change initiatives through the EHS that adapt to organizational effectiveness and best practice, innovations and changing trends in the advancement of animal welfare

Opportunities and Challenges

  • Support the vision and mission of the EHS as set out by the Board of Directors by establishing a clearly defined operational strategy designed to achieve growth and success;
  • Conduct ongoing reviews of all internal systems, business processes, and policies to ensure there is alignment between strategies and key priorities and performance measures;
  • Build an honest, integrity-based relationship with employees, working together to ensure their collective voice is heard and acknowledged, while at the same time, possess the ability to balance diplomacy with representing the position of the EHS when necessary;
  • Have the ability to understand and be strategically successful within the parameters of the animal welfare landscape of the EHS.

The Individual

The successful candidate will possess the following:


  • An undergraduate degree in business, the humanities, or a related field (equivalencies will be considered)


  • Minimum 5 years in a leadership position in an organization of similar size and complexity
  • Demonstrated ability to achieve organizational goals and lead effective teams
  • Demonstrated knowledge and success in creating process improvements, increasing productivity, and creating policies in line with governing legislation


Compensation will be commensurate with the successful candidate’s experience and qualifications. The salary for this position is currently under review.

Hours of Work

Monday through Friday from 8:00 a.m. to 4:00 p.m., with occasional evening and weekend work.

Please email your cover letter and resume with salary expectations to:

Cindy Selinske, Human Resources Consultant

Closing date: August 29, 2014