Sales and Customer Service, retail leader in consistently high quality outerwear and sportswear
Seasonal Sales Associate (Former Employee), Seattle WA, Northbrook IL, Schaumburg IL – January 16, 2014
Pros: excellent outerwear and sportswear, culture of superior customer service, good training
Cons: retail hours, lower pay
I began my career with Eddie Bauer shortly after my first son was born, in their hometown of Seattle Washington. I was hired as a phone sales associate and loved it! We had phenomenal product training and I still remember describing coats, zippers, fabrics to customers calling from all over the US.
Eddie Bauer has an excellent customer service culture – more... and I have worked as a seasonal employee beginning in Seattle in 1989, transferring to Northbrook Court as a Sales Associate during the births of my 2nd, 3rd and 4th child.
I recently worked in the Woodfield Mall store, after retiring for a few years of kid raising. Same wonderful coats and customers, year after year. Unfortunately I need full time work which Eddie Bauer rarely offers. – less
Sales Associate (Former Employee), Toronto, ON – October 1, 2013
Pros: two breaks, employee discounts
Cons: the occasional rude customer
A typical day at work began with a staff meeting in the backroom with the manager informing all the associates with their responsibilities, although this was repetitive, it ensured the job was well done. Throughout the day we would deal with customers and organize the messy shelves and displays as well as work in the backroom at times. If it was a closing – more... shift we would be responsible to clean the store for the morning crew. I received all my sales experience from this store which involved how to greet customers, how to assess their needs and how to interact with different customers in different ways. Management was always kind as they wanted to ensure the relationship between the store manager was more of a co-worker relationship than a boss and employee one. My co-workers were always great, helped me learn in my first few weeks and then I helped the new employees on thier first few weeks.
The job was enjoyable as every day meant meeting new people with different backgrounds. This helped me learn a lot of customer service and people interaction. Unfortunately, due to relocating to a different city, I had to resign from this job. – less
Eddie Bauer was a great place to work. The team was amazing and always helpful. Eddie Bauer likes to promote within and is always looking for new opportunities to enhance employees skills. They had great incentives for sales associates which wasn't hard because their product is amazing.
Part time Sales Associate (Current Employee), Calgary, AB – August 27, 2013
Pros: free snacks most of the time.
Cons: not busy during weekdays especially in evenings.
The management is very nice. I learned to prioritize every customer because customer is the reason why we are still in the world of business. I had a good co-worker they are willing to help and teach especially the new member of the team. I never find any hardest part of my job. If we work 8 hours a day we two 15 minutes break and one half hour launch. – more... The most enjoyable part of my job is when the customer is happy for the service I rendered to them. Especially most them they acknowledge how happy they are for the service. And every time they step in the store they remember my name. – less
Co-Manager (Current Employee), Vaughan, ON – July 26, 2013
Pros: good hours
Cons: long drive for me
Eddie Bauer is a retail store that has been in business since 1920. This company has progressed into a world wide company with hundreds of store, in the states, and many in Canada. co workers are all team players and a typical day there is working on personal goals to looking after staff to doing daily work in the office. mmost injoyable part of the – more... job is servicing my customers and the hardest part i say would be not having all the product for customers to purchase. – less
Assistant Visual Merchandiser (Former Employee), Edmonton, AB – March 28, 2013
I wish I was more outdoorsy. I'm sure it was a requirment because in the interview they asked me if I had any sport related hobbies. Really, for me, that's a hard no. But considering I am the best person for the job when it comes to merchandising I mentioned like I like canoeing and kayaking. I like it but the last time I did it was 10 years ago at – more... camp. That really shouldn't be a make it or break it question.
I didn't get along with my co-workers which is weird because I get along with everyone. They must have sensed that I wasn't actually an outdoors(wo)man. My managment were not fond of me either and each told me different things on job duties. Where I was supposed to stand, how far I could go back in the store and on what days of the week. It was like parking downtown. For me a typical day at work was stressful for those reasons. Even though I was working hard, doing my job and making customers happy it was the wrong day of the week for something I was or wasn't doing. As the Assistant Visual Merchandiser my favorite part of my job was steaming and doing everything visual! My love for Merchandising is the reason for my little white lie about being "sporty spice".
Eddie Bauer is excellent and I would work there again, at a different location. – less
Co-Manager (Former Employee), Red Deer, AB – February 15, 2013
Cons: management development
It's not a major retailer as it used to be based on the direction the corporation is taking. It's management and development is mediocre in comparison to other larger companies. It's an older company with lots of established management not going anywhere any time soon which makes it more difficult to grow and develop.
A store that takes real pride in maintaining long-term customers.
Retail Associate (Former Employee), Ottawa ON – August 30, 2012
Pros: nice customers
Cons: entry level
The work is very similar to many other clothing stores, except for the fact that Eddie Bauer is based on a real person, Eddie Bauer himself. During training you are told about the upbringings of Eddie Bauer the person and the work that he used to do. It gives you an idea how he founded the store and created various unique clothing inventions that are – more... commonly used today. Despite being priced more than most clothing stores, I do admit that the quality of the clothing is superb. Also the empowerment policy really reflects the desire to put the customer first, It is all about the long-term relationship between the business and the customer. Many customers I found were able to tell me stories of when my manager worked at the store, and how they have been loyal for 10+ years. As an entry level worker you are given a surprising amount of power, as Eddie Bauer believes that it is important to avoid involving the lengthy process of getting a manager to use manager-only permissions which frustrate and annoy customers with delays. The return policy is yes. In fact if you own an tennis racket strung by Eddie Bauer it can be returned, granted you will receive the original price for it in store credit from the early 1930's. But that is much more to say than most other stores will give you. All in all I would say that if I worked retail again, I would definalty choose Eddie Bauer again. – less
Sales Associate (Current Employee), Marysville, WA – March 2, 2014
Customers were mostly very nice and I've grown tremendously with the company. Co-workers were fun to work with and easy to work with as a team. The hardest part of the job was selling credit cards. The most enjoyable part of the job were the people I worked with.
Fun and passionate work environment with legendary customer service
Co-Manager (Former Employee), Germantown, TN – March 2, 2014
As a Co-Manager at Eddie Bauer, a typical day of work was eight hours with a one hour lunch break. The store was open 10am-8pm Monday through Friday and 12pm-5:30pm on Sundays. I worked 5 days a week either 9am-6pm or 11:30am-8:30pm and one Sunday a month. (sometimes more if needed) My morning routine was to count the safe, print of paperwork and analyze – more... and review the results from the prior day, fill out our sales and payroll book, and come up with individual sales goals for each manager and associate that was scheduled to work that day based on the stores sales goal as a whole. Next, I would check our company's intranet for updates and complete that if necessary. Finally, I would complete ship outs or transfers as needed and receive shipment when it arrived. I was the brand manager and once or twice a month I planned and executed a floor set. This involved working overnight. The visuals and product had to be in place before opening the next morning. In the 7 plus years I worked at Eddie Bauer, I learned what legendary service really is. I also learned how to work well with a group of people and that teamwork is the most important thing. I learned how to be more assertive and how to respond to change in a very positive way. I went from being a sales associate and learning how to use the register to being a manager and learning everything that goes on behind the scenes. For example, I learned how to analyze product performance, store performance, and replenishment reports. I also learned how to plan and manage my time. I worked under a total of six different store managers while I was at Eddie Bauer and two different District Directors. The most recent management team I was privileged to work with was great! It was a very fun and energetic company to work for. My co-workers and myself were very passionate about the products we sold. Product knowledge is one of the most important things, so I did daily training and role plays with each associate to keep us up to date on the changes. The hardest part of the job was having to work 50 and 60 hours some weeks. This was usually during the holidays or when seasons were changing and we had to completely change the style of the store. However, my job was brand presentation and visuals so I enjoyed it! The most enjoyable part of my job was the customers. I loved helping them find exactly what they were shopping for. If we didn't have it in the store, I would find it by calling other stores and having it shipped to the customer, calling our catalog, or ordering it online. I would do whatever needed to be done to make the customer happy. In return, I had and still have close relationships with many customers that shopped at my Eddie Bauer store. – less
Sales Associate (Current Employee), Burlington, WA – February 27, 2014
Pros: free food in breakroom
Cons: minimal hours
The employes in the company are very genuine and care about you and the jobs very much. Having the opportunity to work with such a great crew makes work an enjoyable place to go. I have learned to become more productive with customer service and reaching personal sales goals. The hardest part of the job is knowing some customers do not always wish to – more... be helped so a new approach is necessary in order to reach quotas. – less
Sales Associate (Former Employee), Torrance, CA – February 24, 2014
Helping set-up a store, placing merchandise in the proper place, learned how a store comes together, how much effort it takes, greet every customer with s smile, offered help when needed and thanked every one for coming.
retail associate guide (Current Employee), Chandler, AZ – February 9, 2014
Was hired on as a sales guide, but I never get any hours. I get one day a week MAYBE. It actually costs me more money to go to work than I am making. It's decent working here when I actually get scheduled
To drive profitable sales results through the selection and development of a high performing store selling team. Achieve your store specific sales goa
Assistant Store Manager (Former Employee), Tacoma, WA – February 4, 2014
•Ultimate accountability to drive store sales results and operating profit. •Develop a high performing team that loves to sell and is committed to engaging with customers, delivering excellent customer service and quality brand presentation. •Meet or exceed expectations for individual sales results and key business drivers as well as achieve desired – more... team sales results. •Role model and coach selling, sales leadership and clienteling in all interactions with your team and customers. •Consistently source top talent for your store at the management and associate level. •Drive store business through successful event planning and community outreach. •Train, develop, coach, mentor and retain a customer focused selling team. •Analyze your business regularly and make appropriate decisions as a shopkeeper and owner of your business. •Provide recognition to your team that reinforces positive behaviors and results. •Constantly assess your individual performance to maximize results for yourself and your store. •Plan and control store payroll and operating expense budgets. •Represent the vision of the company’s active outdoor lifestyle brand. •Utilize company tools and resources to perform your job at a high level and to train others. •Set clear performance expectations, provide direct feedback, and hold team accountable for individual results and behaviors. •Model our Values and Maxims and align behaviors with our Creed and Guarantee. – less
Cashier (Former Employee), Central Valley, NY – January 10, 2014
Pros: good breaks, great discount
Cons: long hours
this is one of my favorite jobs, I worked 30 hours a week and I learned a lot about the products that we were selling. My managers were great, my co-workers were great. I loved this job and I was sad to leave but I needed to focus on school.