Pros: discount and great sales team
Cons: no room for advancement, no internal promotions and extreme pressure to buy new clothes
I learned a lot from this position, I was lucky to be trained at the Yorkdale location which provided me with the skills I would need to survive the next few years at the flagship store. The district manger is completely out of touch with how the store actually runs, and when issues with management are identified there is often no consequence as long as profits are being made. The company itself is going through some sort of personality disorder, focusing on technical gear in order to make itself a competitor with certified outfitters MEC, North Face, Columbia and Arcteryx. Unfortunately their current clientele does not reflect this new active stance they are taking, but they are trying to attract more customers so I guess change is ideal. The company itself has very old values and a vague return policy which really causes them to lose a lot of money. This loss of money because of an overly relaxed return policy is transmitted into the excess pressure put on minimum-wage (don't expect to get a raise unless you badger management constantly) employees to sell sell sell!! Also employees are constantly under pressure to buy new and current (meaning every two-three weeks) clothes, and are penalized for wearing clothing that is from the last season, The discount on clothing is very good, but this is an upscale retailer so the discounted clothing is still very expensive, especially at the frequency associates are required to buy. All in all a very educational experience, but if you choose to work here expect that you will remain entry level for a very long time, as all higher positions are filled with external hires. This often means the associates and assistant managers end up training, and doing most of the work of the store managers (for half of the paycheque of course).