Territory Manager (Former Employee) – Canada – 15 June 2015
This company is great for single guys who don't have a family. You are expected to be on call 24/5. + weekends every few weeks. Monday to Friday answering calls day and night and going out as needed by customers. Sometimes going out at 10pm working till 2am to fix a machine. They say this is a sales job, but it is really 95% service and 5% sales. (TM - Territory Manager position)
Start month with a set number of commitments given by Ecolab, you have to visit and inspect all equipment on customer site and have them sign off. Any issues you fix. Can be anywhere from 50-80 customers to visit. Basically have 20-25 days to do this each month. Then are expected to hit budget given by Ecolab each month by going out and selling. On top of this, you answer all pages from Ecolab on your own phone regarding customer problems. As mentioned before can be anytime of the day. Monday to Friday. No compensation. Can work 5am till 2am next day and no day off. No compensation.
Company manager mentality is "if it has worked the past 90 years it works now" 90 years ago, a lot has changed... even in basic labour rights.
Co workers are amazing and will help you out. If you need coverage they have to cover your territory and their own. and you do same for them, or you wont be getting time off.
Weekend on Calls, you will have to do anywhere from every 3 weeks to 10 weeks. Depending on location. You are responsible for the whole district (all your co workers territories and your own) to answer all calls from 5pm on Friday till Monday 6:30am. Sometimes you can getmore... 20 calls all weekend, so don't make any plans to do anything or go anywhere. Want to go see a movie? (you cant) want to have friends over (you can, but be prepared to leave them) All calls need to be answered in the hour, and you should be on site in a reasonable time. Customer can be very demanding and do not understand or care that we have no compensation for weekend on call or extra calls.
Benefits - Car for personal use, however you have to log the kms. if you go over a certain amount, you pay in taxes for it. Keep under 5%. Set own hours (as long as you meet commitments, hit budget and answer all customer requests)
Excellent training program. Fly you to US for hotel and food, 5 weeks total (1 week US, 1 week Canada Training etc.) Learn a lot, teachers are amazing, co workers are helpful, you need to have this support to survive this job.
Parts are hard to come by, sometimes have to drive hours to pick up a part from another district, or drive to head office to pick up chemical and deliver to customer ( even though they say you are not allowed to put these 20L pails of chemicals in your car as per policy, for labour laws it is against the rules, but you do it anyway as is expected.
There is no transparency regarding what you buy in your terriroty, they tell you its worth this $$$ this much and your 50k salary you start with goes to about 5k or less and the rest is you owning your territory on commission, if customers don't buy, you don't get paid.
This company could easily pay out 100% dental and medical, but only 80% coverage. They make a lot of money and overcharge customers.less
Car, Laptop, Tools
long hours, always on call, no compensation. Benefits could be better
Pick/Order -Shipper (Former Employee) – Mississauga, ON – 3 December 2014
Basically I was hired as a pick/order and was only with the company for 3 months. I asked for one week off to go overseas to my brother's wedding and I was told there was no problem with that. About several weeks before the wedding I get a letter saying that they did not need me after I came back from the wedding and that I violated the contract. This would have helped If they would have let me know at that time, instead of saying it was ok in the first place. The pay was good at $23.50 hr, but apparently when I was talking with the other employees they said it is a hard company to get into. This one employee told me he was working there for a year and they only kept him because the guy he was replacing had cancer and they did not know when he was coming back, another guy started a week before me and basically was replacing someone who just retired from the company. So it was bad timing on my part. Such was my fate.
Credit and Collections Associate (Former Employee) – Mississauga, ON – 30 May 2014
Review and release customer orders based on cut off times. Collect on all outstanding balances. Deal with customer concerns in a timely fashion Work closely with the manger, corporate accounts and upper management with any concerns with the customer to make sure that the customers needs are met and we get paid Looked after 1400 accounts at one time, with some of them very high profile and demanding. The most satisfy part of the job was building customer relationships and receiving payment for outstanding invoices. The hardest part of the job was getting someone to pay there bill if I couldn't get them on the phone. Being able to multi task as different situations are brought to your attention.. (working on one account and then another issue needs to be addressed asap. Worked with third party collection agency when accounts were sent to collections
Territory Manager (Former Employee) – toronto, on – 9 January 2014
great company to work for if you enjoy never being acknowledged, Management is extremely poor, it is definitely the "old boys cub". Company has a history of mass terminations every year in December. Good luck
if you love stress, domination of co-workers, ethnic loyalty, creating trouble for others, if u got misreable personal life and want to take it out on co-workers, ya ECOLAB is the place to work.
ecolab got nothing new, no innovation, stone ages work methods, years old used machines in use, cutting costs is very important and employees not important. old grumpy employees dont want better methods of working, they are that LAZY, dont want to learn.
work in ecolab and marry stress, not your hubby or boyfriend. You are just 1 employee who can be replaced at any time. Even if you slaved for 25 years, SO WHAT?
politics, stress, ethnic groups, high work pressure, zero respect
Long days and very little management support...only as good as your last deal
assistant vice president (Former Employee) – Canada – 11 February 2013
Do not expect to advance if you are not well liked by a senior manager and do not possess an MBA. Top 3 per cent are getting wealthy while the bottom of the pyramid does the heavy lifting! If you like to be treated with respect and value life balance this is not for you. Keep looking outside EGOLAB!
large cash rich company with strong growth
opportunities are limited to select groups and the young mba crowd!
Représentant des ventes (Former Employee) – Québec, QC – 14 June 2012
* La journee de travail et agreable pleine provocation. * Pas de limite pour developpement. * Le management excellent et professionnel * Son tres serviable et efficase * Reparation de lave vaisselle * De rencontre les clients , offrire un excellent service,rencontrer different categorie de gents et de professions.
evolution de carriere et equibre vie professionnel
TERRITORY MANAGER (Former Employee) – Mississauga, ON – 25 May 2012
For a company that was so steaped in its culture at one point and time, it has gone down dramatically. Work/life balance is unheard of. Management behaves with little integrity and continue to further their careers at the expense of their people. Constant push for more and working within a thankless industry will take its toll.