Key Holder/Sales Associate (Former Employee) – Richmond Hill, ON – 10 May 2017
Fun environment to work in, you learn alot about sales and customer service. Sometimes got free games and merchandise. Then after a while the luster fades and it becomes like any other job. Management was overly pushy to the point where we were told to lie to customers to get a sale. This was because our district manager used her power to intimidate and belitte employees which made our management constantly tense. Good to work for a few months, but definitely not a career. No benefits or overtime either and a messy weekly schedule.
Cool environment, free games, chance to learn
Management, crazy customers, hard to work with people, bad hours
Floor Sales (Former Employee) – Lethbridge, AB – 11 May 2017
I've played Video Games since I was 5 so EB Games was a natural choice for me. It was every kids dream to work there so when I got the job I was ecstatic! Management was great and there were clearly defined goals. Work hours weren't bad aside from the occasional midnight launch. Perfect job to work while I was in High School.
Not much room for vertical movement unless you're ready to relocate. Otherwise it was a terrific job.
ASSOCIÉ AUX VENTES (Current Employee) – Montréal, QC – 6 May 2017
The company takes solace in finding the best way to provide unequaled customer service. EB Games has shown skill in keeping up with the market and knows how to stay relevant. It's business strategy is efficient and beneficial to all whom work there. As far as employees are concerned, the company helps them find a work schedule that fits their life outside of the store. With a handful of advantages and the possibility to show off their customer service acumen, employees have room to grow inside the company and the brand.
Store Manager (Current Employee) – Halifax, NS – 6 May 2017
I am responsible for the successful management of the store's operation. Responsible for achieving performance and profit goals consistent with the corporate objectives and ensuring that operational procedures, company policies and regulations are communicated.
Productive and fun workplace, easy to get along with people and everything flowed properly.
Cashier - Stock (Former Employee) – Milton, ON – 1 May 2017
Work there was easy and simple, the job wasn't too complicated and the people there were fun to work with. The manager was quite easy to get along with as well and he was always willing to help me out with any issues I may have had.
Retail Clerk (Former Employee) – Peterborough, ON – 14 April 2017
I only worked as a co-op student at EB Games, but I loved working there, willingly working several 12 hour shifts on occasion. The store is small, however it brings many tasks. The most employees at a time were usually 2 per shift, which was perfect for keeping the store both clean and occupied when customers inquired about product and assistance. The hardest part of the job was when customers did not understand when products were outdated, and the most enjoyable was alphabetizing the sections devoted to each gaming console.
Retail salary with bosses and staff that are hard to work with
Senior Game Advisor/Keyholder (Former Employee) – Markham, ON – 12 April 2017
The selling environment was fine, the usual retail expectations. The issue was with management and the workers. Depending on the person, some may make you feel like an outsider and punish you whenever they get the chance. Some people are too hard to work with in this retail store. There is also far too much emphasis on putting warranties on games when it is clearly not needed. I would not recommend this job.
Horrible work environment with no room for advancement.
Asst. Manager (Current Employee) – Hamilton, ON – 7 April 2017
EB Games is a terrible place to work. While the actual work is quite simple and easy cash service, the management and work environment is awful. Expectations are incredibly high with absolutely no reward or appreciation for doing well but severe consequences for doing poorly. If sales are poor it lies in the part-time cashiers fault and not the place of the company themselves. No matter what goes wrong in the company as a whole, the mantra is it's ALWAYS your own fault.
The culture is absolutely rancid - they expect employees to lie to and pester customers to no end while also demeaning employees for being honest and catering to a customers needs.
Talking about video games all day may be fun, but the company makes it not worth it one bit.
Retail Worker (Former Employee) – London, ON – 6 April 2017
EB Games stores differ from one to another but the one I worked at was fantastic. There is alot of organization and you need to be able to remember codes, properly store discs and remember as much as you can about systems and games. The only thing I found challenging was remembering all the deals and sales. Everyday there would be something starting or ending but it made every day interesting. Don't sweat if you don't know a lot about games or different systems because you learn over time and you may be surprised how much you acctually know.
I loved working at EB Games. The people were great, it was reliable and you feel like you are part of a giant club of gamers.
Assistant Store Manager (Current Employee) – Oakville, ON – 5 April 2017
My first few years there were great (as part time), the store environment is fantastic, 90% of the employees are amazing people. Once I was promoted I began to see the company very differently. The complete lack of upper management structure is infuriating. I bounced around to a few stores to try and improve sales, reorganize and generally maintain a strong repeat customer base. I understand sales goals are part of any business, but it in some cases these were extremely unrealistic to the point of pushing so hard you lose customers, which in turn comes back on you or your staff.
Being a manager here is beyond stressful considering the lack of acknowledgment and pay your receive.
As a part time job, Id recommend it. But it truly is a company of glass ceilings.
Potentially fun environment, fun staff, meeting people in the music, gaming, and movie industry
Sales Associate (Current Employee) – Ottawa, ON – 30 March 2017
I absolutely love working at EB. The customers are awesome and my coworkers are even more amazing. Everyone is extremely nice and friendly and I've honestly never laughed so much at work before. It's so much fun here!
Senior Game Adviser (Keyholder) (Former Employee) – Richmond, BC – 25 February 2017
loved the job every second and could see myself staying there my entire life if only given the chance. wanted to become assistant manager so i could get into manager position one day but the district manager didnt seem to like me too much. with that being said when i had to move of course they didnt want to transfer me which meant for me to quit and find another job. but i doubt i will ever find a job that made me enjoy going to work as much as at EB games. I've learned a lot of things about exceptional customer service and i am thankful for any hour i was able to work there. the work was stressful at times but customers mostly understanding and the managers i worked with were amazing people and really pushing to help us succeed.
Sales Associate (Former Employee) – Edmonton, AB – 14 February 2017
EB Games was a great place to work because as an employee you receive up to date informating about upcoming games. Customer interaction is always enjoyable because its a place where gamers go to talk anbout games.