Great Place to work, unless you want to move up
Assistant Manager (Former Employee) – Calgary, AB – 14 August 2016
I worked at EB Games for two years. During that time it was great, you got to meet a lot of amazing customers and got to know repeat customers. Midnight launches were amazing on high anticipated games (CoD, Mass Effect, Consoles, etc)
Field Management team started to get you down when they were in the store trying to help. They constantly push you to continue to push the Warranty Program and constantly up-sell, even when you know your customers after years of helping them.
It's a great place to work when you have a right team who wants to see everyone exceed. What caused me to move on was the fact that I stuck around during transitions and didn't get asked to manage my own store, even with high warranty and multiple customer service rewards. Field Management skipped me saying that I wasn't doing a good enough job.
Staff Discount Program could be better, 25% off of Recycled Games (Standard, but you have to purchase the discount card, which already gives you 10% off). Management Team gets all the perks (Team Building Meets and Vendor Shows)
Great Team and Management
Staff Recognition Program, Field Management