Assistant Store Manager (Former Employee) – Edmonton, AB – 11 September 2017
A typical day at EB was very customer-centric, all about finding the right product to put in their hands. I learned a lot about upselling on the job, and thanks to a capable manager, I walked away with a perfect scenario to train a staff member with as well. Speaking of management, the position never felt permanent with some locations due to high turnover and constant relocations for the skilled ones.
The hardest part of the job was keeping up with constantly shifting goals and objectives with the limited weekly hour budget you were given to staff your store with. However, if you love the product and gaming as a hobby, simply getting the opportunity to interact with like-minded customers could make your day that much better.
Stay for the culture, because you won't get rich here.
Fun and productive workplace for someone not looking to advance or work many hours
Cashier (Former Employee) – Victoria, BC – 4 September 2017
EB games is a very fun place to work if you have knowledge of the gaming world. All questions from customers will be regarding new and old games, if it is fun for you to know about that sort of information then this is a great job for you. Most of the main activities are accepting trade ins, sorting and reorganizing games, performing customer service and keeping the environment positive. You will learn a lot about gaming culture and consumer culture here. Training is very easy but the hard part comes with dealing with the several different customer issues and what to do during each one.
The big reason why this isn't an amazing job is there isn't many incentives for part timers to stay as well they make it very difficult to move up in the company. It is easier to quit and then reapply to a higher position then apply while you are working their. Their is no benefits whatsoever to being a part timer and they put their own vacations before anything else.
If you are ok with little hours and just doing some menial work while at school or waiting for another job to show up, this is a great job. But do not stay long term, many benefits and pay you could get while at another job is simply not here.
Fun place to work that promotes talking with customers and being down to earth
No hours to go around, poor communication from upper management, lack of benefits or salary for anyone besides management and above
Sales Associate (Former Employee) – Toronto, ON – 19 August 2017
Any job will have negatives, especially in retail however there were more pros then cons. For the most part you answer a lot of questions and calls about Nintendo or collectible products. There was a lot of pressure for sales though.
Sales Associate (Former Employee) – London, ON – 14 August 2017
Terrible company to work for and the only saving grace is the gaming culture being full of fun people.
This company makes it very clear how replaceable the employee is on the front line. I also got 2 "promotions" but didn't get a raise with either. I asked for a raise twice and was ignored both times.
I was told that I would get a yearly raise when I was hired. I didn't receive that either. I worked hard for this company and always showed up to my shifts/did my job to the best of my ability, but did not receive any compensation and had to part ways with my position.
I knew there was no way around this when my store manager explained that "I agree you should be payed more for what you do, but head office will never do that and it won't change"
Decent part time job, but a terrible management position
ASSISTANT MANAGER (Former Employee) – North York, ON – 17 July 2017
I started working at EB Games part time and really enjoyed it for the first couple of years. I made the mistake of accepting a promotion and things went down hill from there. Their extreme emphasis on metrics and sales goals sucks the joy out of the job completely. They made us write employees up who weren't meeting ridiculous weekly sales targets.
Senior Game Advisor (Former Employee) – Toronto, ON – 12 July 2017
If you love games and like to talk about them. This is the perfect job for you. Often you'll get to talk to people about whats hot and new to play and what you would recommend . But sometimes communication can be an issue between staff and management. Hours when you'll get to work will constantly change from head office adding more hours or removing more. which can cause to be problems for those needing more hours to work. but overall the environment and the people are wonderful.
discounts on games and other items
sometimes discounts aren't applicable to specific promotions and edge discounts, Not enough hours
Retail Sales Associate (Current Employee) – Brampton, ON – 29 June 2017
Just like any retail job its a good place to start off and get the experience but after a while with no advancement something new needs to change, management does not lead by example ( seems as anarchy ) hours are ridiculous and looking to advance elsewhere.
Stock and Customer Service Representative (Former Employee) – Burnaby, BC – 26 June 2017
I loved my time at EB Games, I joined initially through a WEP (Work experience placement) - so the management was under no actual pressure to hire me upon the end of this time period. Through gaining knowledge of how to actually do the job, along with my lifelong knowledge and expertise in the products they sell, I was hired on as a seasonal stock/sales associate. I absolutely adored this job, I was able to talk about my favorite passion in life, gaming - while actually doing a job and getting paid for it.
I learned how to do stock in a quick and precise fashion, I learned about certain promo and sales rotations, I learned about the chain of command in general retail. In general I learned a lot, and had a blast during my time there.
Fantastic workplace, discounts on products.
Somewhat the commute, in general working on boxing day in retail is a thing of sheer terror.