Eastlink Employee Reviews in Canada

Found 39 reviews matching the search
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Ok
Manager (Former Employee) –  HalifaxMay 17, 2016
Work environment is ok, but should more structured. Investment in their people is not up to the level.
Management has a "family business" oriented view.
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Mis-managed
Retail Manager (Former Employee) –  Halifax, NSMay 9, 2016
Company has management issues, and currently lacks direction. Employees showing dedication can move up the retail channel, however you may not want to.
Pros
Commission is high in high traffic locations
Cons
lack of professionalism, structure
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A good place to work
Customer Service/ Retention Rep (Former Employee) –  Truro, NSApril 19, 2016
Loved working at Eastlink as I enjoy helping people.
Every day was a new day at Eastlink as I was on the phones and took inbound calls from customers either to have service set up as a new account or a customer asking for changes or billing questions. I took control of each and every call on an individual basis.
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Great job for people wanting to join the sales industry
RESIDENTIAL SALES REPRESENTATIVE (Former Employee) –  Grande Prairie, ABApril 12, 2016
Go in, cash in my till.
I learned the different types of channels.
Management could have been better, I didn't receive a lot of feedback on how to deal with certain situations.
My coworkers were pretty great for the most part.
Dealing with angry customers who's cable/internet/home phone were shut off due to non payment. The hardest part was helping the customer calm down.
Pros
Location, Hours, Management
Cons
Not overly busy
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Great call center
Customer care (Former Employee) –  Dartmouth, NSApril 11, 2016
I was put next to some great co-workers.

The training that is given to prepare you for taking calls is detailed which is great. 3 weeks in classroom and 3 weeks on the phones.
Pros
large space, friendly co-workers
Cons
can be long hours, cubicles
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moderate work environment
Quality Analyst (Former Employee) –  Halifax, NSApril 5, 2016
Its not a top notch company . But moderate work place.
Management is good and helpful.

But no growth for long run. Too much work load on few well trained analysts.
No team efforts to reach goal, just few people working hard
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culture of back stabbing and fear for your job
technician (Former Employee) –  Aylmer, ONJanuary 28, 2016
worst managed...ever.
Hiring people who arent qualified, and consequently laid off a whole department.
Anyone of any value left
Cons
poor management, dont care for non-management opinion or input
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Typical Call Center
Customer Solutions Engineer (Current Employee) –  Halifax, NSJanuary 19, 2016
This wa sa typical call center where there were way to many employees to managers ratio. This caused alot of employees to get lost in the sea and never return.
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Great company, numbers driven sales approach
Sales (Former Employee) –  Halifax, NSOctober 13, 2015
As an Outside Sales Representative you are not micro-managed. Weekly team meetings to go discuss the funnel and new opportunities we have uncovered.
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Efficient and Enjoyable
Accounts Payable Clerk (Current Employee) –  Halifax, NSOctober 13, 2015
The work is rewarding, the fellow employees are kind and helpful, and the transition from easier months to tight deadlines is smooth and efficiently controlled. I have learned a great deal about the financial workings of a large business, and how to effectively manage my time. Reasonable managers and space to operate and learn. A solid workplace.
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Great place to work, Lots of overtime if you want it
ADVANCED SYSTEM TECHNICIAN (Current Employee) –  Three Hills, ABSeptember 8, 2015
Typically you are working in your own as alberta is a very spread out place, especially if you are working in the middle of no where..But help is always a phone call away if you need it. There is a great group of people to work with but head office is in Halifax so there is a little bit of a time/schedule issue while trying to get things done. If you really want to work for this company Id probably have some kind of experience because they tend to throw you into the fire right away..the pay is great, but you have to take tests to move up the ladder..so if you know your stuff about cable you can do really well, onwards up to $35-38 dollars an hour.
Pros
tools/gas/vehicle are paid for
Cons
lots of travelling
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challenging at time but rewarding at same time
Business support coordinator (Current Employee) –  Sudbury ont.August 20, 2015
typical day would be meeting with tech's to ensure that job goes without any trouble. very rewarding to see happy customer knowing they just switched providers without a headache and at the same time saving money. co-workers as a whole are all pretty good, the most difficult part of the job is getting projects off the ground without a million meetings. overall not a bad place to work pay could be alot better though.
Pros
like working with techs on-site
Cons
poor rate of pay
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Great company that believes in its employees
Sr. Manager Tech Support and Vendor Relations (Former Employee) –  Halifax, NSAugust 19, 2015
Eastlink is a wonderful place to work, a place where you can truly build a career. The learning opportunities are endless, the rapidly changing industry keeps things fresh and new.
100% Canadian owned and operated, and consistantly ranks as one of Canada's Top 50 Employers
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.
Sales Representative (Current Employee) –  Antigonish, NSJuly 13, 2015
my eastlink job is a very laid back slow paced work enviorment,

great company to work for.

Amazing people to work with. Would love it more if it was faster pace
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Over all a great work environment!
Tech Support Specialist (Former Employee) –  Dieppe, NBJune 3, 2015
Working for Eastlink consisted of being able to perform

troubleshooting and walkthroughs for Internet, phone, digital cable

and email issues. As well as booking technician appointments for the

ladder.
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Hours worked in excess of standard hours are be paid for at the overtime rate.
Customer Sales and Service Consultant (Former Employee) –  Dartmouth, NSMay 28, 2015
This employer repeatedly and consistently satisfied the Minister of Labour that 'exceptional' circumstances make extra hours necessary, permits specifying the number of hours employees may work "over a limited period" had been granted since 2012 that had been allowed to expire for periods not exceeding 3 months.
Permits haven't been observed to also exempt this employer from the "day of rest" requirement to my knowledge. Applications are regularly made 60 days in advance, and the application for the permit is being posted for employees to see for at least 30 days prior to its proposed effective date. Obtaining a permit does not exempt the employer from the obligation to pay overtime.
Pros
Breaks and Lunches feature Management, supervisor questioning and review, as well as the odd pancakes
Cons
Mandatory overtime part of the job culture
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ok job
Retail Sale Rep (Former Employee) –  New Glasgow, NSApril 17, 2015
. . . . . . . . . . . . . . . . . . . . this job was great till I found something else, they had benefit and ok pay. the company itself was a joke but the people made it the way it was.
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Ever changing which allowed for learning and multitasking
Customer Service Representative (Former Employee) –  Dartmouth, NSApril 7, 2015
I learned a lot while I was there. I did not like the ever changing schedule. I was able to work from home which was great. I enjoyed the interaction with so many people over the phone.
Pros
Work from home
Cons
Ever changing schedule
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Great atmosphere
Customer Service and Sales Consultant (Former Employee) –  DartmouthMarch 18, 2015
Great atmosphere, made some new friends, ran into some old ones. Hardest part of the job was dealing with people on the phone. Would much rather deal with people face to face as opposed to on the phone.
Pros
company pizza
Cons
late nights
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Productive and fun workplace with great co-workers
Commercial Accounts Receivable Representative (Former Employee) –  Halifax, NSMarch 12, 2015
performed commercial accounts receivable/collections duties following company polices

performed credit checks for residential and commercial clients for wireless services and products using Equifax and TransUnion

great co-workers as they were friendly, helpful, crucial in my development and growth within the department

challenging dealing with various escalated situations working with clients with overdue balances, credit reviews, and account management

enjoyable assisting other professional organizations with their overdue balances
Pros
flexible schedule
Cons
long hours during busy periods of the month
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Overall rating

3.3
Based on 40 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.3
Job Security/Advancement
2.7
Management
3.0
Culture
3.1